We were working in our file with no issues until midday. Does anyone know how to resolve this?
Hi @DanielleJ
I see this post has been created under Reckon Accounts Hosted but can I just confirm you're using?
Can I get you to exit the file then logoff any active sessions in the Hosted control panel and then logout.
Log back in after a couple of minutes, reopen your file and use it as normal. Does the same error persist for you?
Let me know how you get on.
Did you look in the help files?
How to resolve error code -6000,-83 â Reckon Community
Hi Rav,
Unfortunately that hasn't resolved our issue. This is the error message we are receiving now :(
Hmm ok, thanks for trying @DanielleJ
Can I get you to slightly rename your company file, I believe doing so should solve this particular error. Also when doing so, ensure that your file name doesn't have any special characters.
I'll add a guide below that has step by step instructions on how to rename your file in Reckon Accounts Hosted.
Thanks Rav, that has resolved our issue.
Very much appreciated!! :)
Awesome, glad to hear it đ
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