Why after upgrading to 2023 are we receiving this error message?

DanielleJ
DanielleJ Member Posts: 5 Novice Member Novice Member
in Accounts Hosted
image.png

We were working in our file with no issues until midday. Does anyone know how to resolve this?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,400 Reckon Community Manager Community Manager

    Hi @DanielleJ

    I see this post has been created under Reckon Accounts Hosted but can I just confirm you're using?

    Can I get you to exit the file then logoff any active sessions in the Hosted control panel and then logout.

    Log back in after a couple of minutes, reopen your file and use it as normal. Does the same error persist for you?


    Let me know how you get on.

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  • DanielleJ
    DanielleJ Member Posts: 5 Novice Member Novice Member

    Hi Rav,

    Unfortunately that hasn't resolved our issue. This is the error message we are receiving now :(

    image.png


  • Rav
    Rav Administrator, Reckon Staff Posts: 16,400 Reckon Community Manager Community Manager

    Hmm ok, thanks for trying @DanielleJ

    Can I get you to slightly rename your company file, I believe doing so should solve this particular error. Also when doing so, ensure that your file name doesn't have any special characters.

    I'll add a guide below that has step by step instructions on how to rename your file in Reckon Accounts Hosted.

    https://help.reckon.com/article/e2vrwlfj09-kba-5654-changing-a-company-file-name-in-reckon-accounts-hosted


    Let me know how you get on.

  • DanielleJ
    DanielleJ Member Posts: 5 Novice Member Novice Member

    Thanks Rav, that has resolved our issue.

    Very much appreciated!! :)

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,400 Reckon Community Manager Community Manager

    Awesome, glad to hear it 😊

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