Why after upgrading to 2023 are we receiving this error message?
We were working in our file with no issues until midday. Does anyone know how to resolve this?
Answers
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Hi @DanielleJ
I see this post has been created under Reckon Accounts Hosted but can I just confirm you're using?
Can I get you to exit the file then logoff any active sessions in the Hosted control panel and then logout.
Log back in after a couple of minutes, reopen your file and use it as normal. Does the same error persist for you?
Let me know how you get on.
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Hi Rav,
Unfortunately that hasn't resolved our issue. This is the error message we are receiving now :(
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Hmm ok, thanks for trying @DanielleJ
Can I get you to slightly rename your company file, I believe doing so should solve this particular error. Also when doing so, ensure that your file name doesn't have any special characters.
I'll add a guide below that has step by step instructions on how to rename your file in Reckon Accounts Hosted.
Let me know how you get on.
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Thanks Rav, that has resolved our issue.
Very much appreciated!! :)
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Awesome, glad to hear it 😊
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