How to fix Reckon printer not activated error code 30 windows 11 accounts premier2023

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John de Graaf
John de Graaf Member Posts: 4 Novice Member Novice Member
in Reckon Accounts (Desktop)

Im doing my first lot of printing and emailing with either action this code comes up

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager

    Hi @John de Graaf

    Try out the steps outlined in this help guide below -

    https://help.reckon.com/article/agoz9bd1pi-kba-4934-deleting-the-qbprint-qbp-and-wpr-ini-files


  • John de Graaf
    John de Graaf Member Posts: 4 Novice Member Novice Member

    Ok Done fixed part of the problem (Thank you RAV )However i can print a phisical copy but trying to email i get a new messages

    Reckon accounts could not save your form as a PDF flie . So I guessing thats why it cant email it any answer for that one Rav

  • Murray_Earl
    Murray_Earl Member Posts: 3 Novice Member Novice Member

    Hi Rav, we have tried these fixes, and the same error -30 comes up still. Are there any further fixes?

    we are running Reckon Accounts Premier Edition 2024

  • Reeta
    Reeta Reckon Staff Posts: 292 Reckon Staff Reckon Staff
    edited May 6

    Hi @Murray_Earl ,

    Welcome to Reckon community!!

    Thank you for confirming that you've already tried the suggested fixes. Since you're still encountering error -30 in Reckon Accounts Premier Edition 2024, I'd like to gather a bit more information to assist further.

    • Could you please confirm whether Reckon Accounts is being run in a multi-user environment?
    • Are you printing to a local or network printer?
    • Have you tried running Reckon as an administrator and checking printer permissions?

    Once I have this information, I can provide more troubleshooting steps to help resolve the issue.

    Regards,

    Reeta

  • Murray_Earl
    Murray_Earl Member Posts: 3 Novice Member Novice Member

    Hi Reeta,

    Yes, we are running Reckon as a multi-user. However, we have also tried running it as a single user, but this doesn't fix the issue.

    The error comes up when trying to email out statements; they print no problem but it seems to be when emailing out.

    We have tried running as admin, and yes, all permissions are correct. The easiest way to fix the issue is to uninstall Reckon and reinstall it, but it's a joke to do this every time we want to email a statement.

  • Reeta
    Reeta Reckon Staff Posts: 292 Reckon Staff Reckon Staff

    @Murray_Earl,

    Thank you for providing the additional information. My apologies for inconvenience.
    May I ask:

    • Are you currently using Webmail?
    • Is this issue occurring only with statements, or with any type of email?
    • Could you kindly provide a screenshot of the error message you are encountering?

    Regards,

    Reeta

  • Murray_Earl
    Murray_Earl Member Posts: 3 Novice Member Novice Member

    Hi Reeta,

    We use Outlook, it only occurs with statements in the main, but sometimes we have a different error for remittance emails.

    We had to uninstall and reinstall, and now it is working, so I will have to capture the error next time it comes up. For now, it is working.

    I will revert back when the error next appears, unless you have some immediate fixes we can try now.

  • Reeta
    Reeta Reckon Staff Posts: 292 Reckon Staff Reckon Staff

    Hi @Murray_Earl ,

    Thank you for the update and for confirming the current status.

    Since the issue appears to occur primarily with statement emails and occasionally with remittance emails, it may be related to specific content types, formatting, or even how attachments are handled within Outlook. That said, it's good to hear that reinstalling has resolved the issue for now.

    If it is currently working, there's no need to take further action at this point. However, if the error reoccurs, please take a screenshot of the exact message and let us know right away. That will help us investigate the issue further and provide a solution.

    In the meantime, there are no immediate fixes to apply unless the issue resurfaces, but feel free to reach out if you notice any unusual behavior again.

    Kind regards,

    Reeta

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