Bill paid via online banking in Reckon is missing.

Giuditta Monsone
Giuditta Monsone Member Posts: 14 Reckoner Reckoner
in Accounts Hosted

When we look at bill details below they are missing. I suspect that the invoice may have been amended to credit note after payment. Not sure how to rectify this.

Tried by fix by reverting the credit back to "bill" not able to link payment

Screenshot 2023-07-23 195211.png
Screenshot 2023-07-23 201535.png


Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I don’t know how an invoice could be amended to a credit note, but can you not just delete the credit note and renter the bill correctly? Then you will be able to allocate the payment to the bill. You will either have to delete that cheque and enter via the pay bills window, or use the accounts payable account in the above cheque

  • Giuditta Monsone
    Giuditta Monsone Member Posts: 14 Reckoner Reckoner

    Hi Kris,

    Thanks for the reply Kris, see below what I mean about selecting Bill or Credit.

    I reverted back to bill and and I was able to link the payment.

    Screenshot 2023-07-23 204641.png

    Thanks so much appreciate your time.

    Regards

    Giuditta

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Oh ok, yes you said invoice and I see invoices as accounts receivable. That’s great that you sorted it, congrats!

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