2023 desktop now when i try to email my payslips it is asking for a password

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how do i fix this please

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
    edited July 2023
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    Hi @debbiemeryl

    Can you provide a bit more info on this please. If you have a screenshot of what is happening on-screen that would be great as well.

    Also, which email service are you using to send emails through via Reckon Accounts?

    Is this something new that is happening?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • debbiemeryl
    debbiemeryl Member Posts: 7
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    Hi Rav,


    This is new since loading reckon 2023 desktop on. My email settings are as follows

    Hotmail / Outlook.com

    Server Name smtp.office365.com

    Port 587

    I used to be able to just send them

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    I could be wrong but I was under the impression that entering the email password upon an email being sent out after the Reckon Accounts software is opened for the first time is required/normal. After you've entered it once, it won't be required again until the software is closed and reopened again.

    Unless I'm misunderstanding what's happening?


    I've just tested it out in my 2023 install and its working as normal in the sense that its asking for a password when I send my first email out only. Then I can send emails out without having to enter the password again within that same session.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • debbiemeryl
    debbiemeryl Member Posts: 7
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    I didn't enter a password the first time so don't know the password

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,592 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    @debbiemeryl Try running it as administrator.

    To do this, close out of the program first. Then right-click on your RA icon, right-click again on it in the popup menu then select Run as administrator. Does that fix it ?

    I don't know as much about the technical side but if not, it may just need a little tweaking as the new version creates new folders so it may have dropped out some permissions ?

    @Rav it normally only asks for the Email Password the very first time it's set up for emailing, but it should retain it after that 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • debbiemeryl
    debbiemeryl Member Posts: 7
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    Tried this but no success

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
    edited July 2023
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    @Rav it normally only asks for the Email Password the very first time it's set up for emailing, but it should retain it after that 😬

    @Acctd4 Hey Shaz,

    Hmm I'm not seeing that in my testing but will double check with the support guys & girls as well 🤔 as its likely I've missed something. I thought it asks upon the first outbound email in the session and then its retained until the software is closed.



    @debbiemeryl

    Just to clarify, is the issue that you're not aware of the password to the email account itself? Has there been a change to the credentials for the email account you're using eg. has someone changed or updated the password to your email account/service?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • debbiemeryl
    debbiemeryl Member Posts: 7
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    NO I'm the only one who uses Reckon

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    Just to clarify, I'm not referring to the Reckon Accounts software but rather the email account.

    From the info that has been provided so far the cause of this is pointing back to the email account rather than a problem in the Reckon software itself. But to confirm this, please try and login to your email account/service outside of Reckon Accounts ie. if you're using a Hotmail/Outlook email address then login to the Hotmail/Outlook webmail service itself on your browser and confirm whether you're able to do so successfully.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • debbiemeryl
    debbiemeryl Member Posts: 7
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    Yes I am able to login to my email address on my computer outlook, but not on the webmail service is that because this is a business email

  • debbiemeryl
    debbiemeryl Member Posts: 7
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    Sorry but i have to go now but thanks for your help

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,592 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    @Rav I email Payslips fortnightly from one company file & never have to enter the email password 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)