PAYGW amount must be provided Error

Con_10569593
Con_10569593 Member Posts: 3 ✭
edited July 31 in Reckon Payroll App & Web

Hi Rav,

I'm getting this error on our 1st pay run since stp2 upgrade, didn’t have this when on stp1. We are directors and Closely Held and report 0’s for wages when we choose to take dividends from retained earnings in place of wages.

Noted other thread just seems crazy you have to pay tax just to get it to accept,

image.png


Con

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi Con

    We are directors and Closely Held and report 0’s for wages when we choose to take dividends from retained earnings in place of wages.

    You might need to walk me through this a bit more. To clarify, are you saying you're creating pay runs without a value ie. zero for any earnings? If so, what is the reason for that? Are you required to do so in this way for what you've described above in regard to dividends from retained earnings etc?

    The reason I ask is, if there are no tax-applicable earnings being entered into a pay run, it won't be sent as part of the STP submission. That part hasn't changed between STP Phase 1 & 2 however there might be a new error response (as you've listed in your screenshot) that is returned in these instances.


    Or if I'm misunderstanding what's happening, in particular with your pay runs, let me know.

    Cheers

    Reckon Logo - Signature.png

Categories