STP error message from ATO

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Anyone know what this relates to and how to rectify?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,006 Community Manager Community Manager
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    Hi Phil

    Check out the info in this article linked below for more info on this error along with a workaround to resolve it -


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Phil_9164898
    Phil_9164898 Member Posts: 5
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    Thansk Rav.

    So should I add the .01 in PAYG to the missing employee pay then lodge an updated file for 5/7/23, selecting only the missing employee, or after making the change, lodge a full replacement file (selecting all employees) for this 5/7/23?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,006 Community Manager Community Manager
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    Hi Phil

    After you've added the $0.01, just create the STP file as a normal one rather than an update event or full file replacement.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Phil_9164898
    Phil_9164898 Member Posts: 5
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    Thanks Rav. One more question, for lodegment of the normal file, should I select all employees or just the one that is mssing. Just wanting to ensure I get it right the first time.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,006 Community Manager Community Manager
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    Hey Phil,

    Create it with everyone included, STP is reported on a year to date basis only so it'll only report the YTD balances as it is ie. it won't 'double up' on balances for employees.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Phil_9164898
    Phil_9164898 Member Posts: 5
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    Many thanks Rav. Love your work!