STP error message from ATO

Phil_9164898
Phil_9164898 Member Posts: 5 ✭
in Reckon Accounts (Desktop)
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Anyone know what this relates to and how to rectify?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi Phil

    Check out the info in this article linked below for more info on this error along with a workaround to resolve it -

    https://community.reckon.com/discussion/8033764/payee-record-count-must-be-equal-to-the-number-of-children-payevntemp


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  • Phil_9164898
    Phil_9164898 Member Posts: 5 ✭

    Thansk Rav.

    So should I add the .01 in PAYG to the missing employee pay then lodge an updated file for 5/7/23, selecting only the missing employee, or after making the change, lodge a full replacement file (selecting all employees) for this 5/7/23?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi Phil

    After you've added the $0.01, just create the STP file as a normal one rather than an update event or full file replacement.

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  • Phil_9164898
    Phil_9164898 Member Posts: 5 ✭

    Thanks Rav. One more question, for lodegment of the normal file, should I select all employees or just the one that is mssing. Just wanting to ensure I get it right the first time.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hey Phil,

    Create it with everyone included, STP is reported on a year to date basis only so it'll only report the YTD balances as it is ie. it won't 'double up' on balances for employees.

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  • Phil_9164898
    Phil_9164898 Member Posts: 5 ✭

    Many thanks Rav. Love your work!

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