Upgrading to Reckon payroll - company setup

AdamArcher
AdamArcher Member Posts: 4

Hi,

I'm trying to set up Reckon payroll but when I click on the 'Check it out' banner from Reckon One, it takes me to a page to set up company details. However once I get to Step 2, it asks for a branch number (which we don't have). If I try to put in '001' it tells me that the ABN and branch number are already registered. I have full administration access. Am I missing something?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hey there @AdamArcher

    Can I just confirm a couple of things, do you have a branch number for your ABN in reality?

    Also, if you go to Settings ➡ Book Settings ➡ General Details, do you have any branch number listed in the branch number field? Example screenshot below -



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  • AdamArcher
    AdamArcher Member Posts: 4

    No we don't, there is nothing in the book settings either

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Thanks @AdamArcher

    Teddy who is one of our senior technicians is going to give you a call shortly for a chat around this.


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  • AdamArcher
    AdamArcher Member Posts: 4

    Hi, I had someone call but I was unable to talk at the time and they did not call me back. We are still trying to get this sorted, can someone please call today?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi Adam

    I believe Teddy has tried on a couple of occasions to get in touch but hasn't been able to make contact. I've asked him to try again today so he'll give you a call shortly.

    Cheers


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  • AdamArcher
    AdamArcher Member Posts: 4

    That's okay - I've got it working now.

    Thanks