Do I have a problem?

Lance Arthy
Lance Arthy Member Posts: 19

I use time sheets to assign employees, the type of work they do and the hours they work to a Customer:Job. These time sheets are then used to create an invoice for that customer.

By some craziness I don't understand Accounts Hosted has started finding different hours and types of work when it comes to creating the invoice for the one customer. I can manually adjust the invoices to what they should be but it's just annoying this is now happening.

I run both RAH and the Enterprise desktop version and it's only RAH with the issue.

Any suggestions for a fix?


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,483 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2023

    Hi Lance

    Well that certainly seems odd 🤔

    Are the other entries correct but just not supposed to be Billable or are they not even actual entries in the first place ? If they’re correct but not meant to be Billable, it sounds like the default Billable checkbox tick hasn’t been removed.

    Are you Verifying your company files regularly ? This checks for any data corruptions.

    I’d suggest running the Verify Data & then - even if it doesn’t pick up any anomalies - running the Rebuild Data THREE times (for some reason, 3 rebuilds fixes a lot of issues!)

    Both of these options are under the File dropdown menu > Utilities

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Lance Arthy
    Lance Arthy Member Posts: 19

    Thanks Shaz.

    I do regular data verification. You've given me some hints for other things to look for before I'll try a data rebuild. A rebuild, if needed, can wait until I've done end of the month stuff.