Payslips not being received by email

lesley_9730541 Member Posts: 52 ✭
edited August 2023 in Reckon Payroll 🚀

We have just moved from payroll premier to cloud based payroll program and after my first pay run the pay slips are not going by email even though I clicked email payslips and cc myself - none were received by employees or myself.

Is there a specific setting that needs to be updated?

Look forward to a reply as soon as possible.

Thank you


  • klaura
    klaura Reckon Staff Posts: 66 Reckon Staff

    Hi lesley,

    Is this your first time sending payslips since the move to Reckon Payroll?

    Do all employees have their email addresses attached?

    Is this happening when you send it in bulk? You can try sending one and see if you receive it.

  • lesley_9730541
    lesley_9730541 Member Posts: 52 ✭

    Thank you for your reply - yes all employees have email addresses set up and yes this is the first time I am trying to email payslips since moving over to the new program

    I did exactly as you have shown above but no emailed payslips received by the employee or myself which was cc on emails.

    Any other suggestions?

    Thank you

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