Contractor ABN must be supplied if an Income Stream Collection

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Deb_10695381
Deb_10695381 Member Posts: 18
edited January 3 in Reckon Payroll 🚀

I have processed the payrun the same as last month and this month it has errored, this is the error message:

This particular employee has requested a flat amount for tax and this has been going on for years, with no issue, but this month, I get the above, why would this be?

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi @Deb_10695381

    This error occurs when the employee has been included in previous pay runs under the Voluntary Agreement income type and later changed to another income type such as Salary and Wages for example.


    The Voluntary Agreement income type requires an ABN to be entered for the employee, so if these employees were never meant to be on this income type ie. they don't have an ABN, then you will need to;

    1️⃣ Correct the employee's income type and tax scale if you haven't already,

    2️⃣ Then follow the process below for each pay run you have created this financial year that the employee has been included in 👇

    • Undo pay run by switching it back to draft
    • Edit pay run
    • Remove the specific employee from the pay run
    • Save the pay run

    Once the above is done..

    • Edit the pay run again
    • Add the specific employee back to pay run
    • Complete their pay details
    • Mark pay run as paid


    I know that isn't exactly ideal however I've been advised by our product team this current workaround should get you back on track. Let me know how you get on.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Answers

  • Deb_10695381
    Deb_10695381 Member Posts: 18
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    I have tried to resubmit this payrun again in the event that this was resolved with the changes made to the system yesterday, no such luck.

    Could I please get some guidance on this one?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi @Deb_10695381

    Apologies for missing your post. I've had a chat with the team about this particular error message and its something we're looking into at the moment.

    It seems to be occurring when there has been a change made to the income stream type during the financial year. For example - the employee had pay runs when they were under income stream type Voluntary agreement and now have changed to another, such as Salary and Wages.


    The good news is, we've got a fix for this in the works right now so it shouldn't be too far off. I'll keep you posted on when this is released.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Deb_10695381
    Deb_10695381 Member Posts: 18
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    great, thanks Rav, please advise when the fix is in place so that I can resubmit.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi @Deb_10695381

    Thanks so much for your patience here. My dev team have just let me know an update has been released which resolves this specific error (along with a few others).

    Can you please give it another go when you have a chance and let me know if its all ok for you?

    Cheers

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Deb_10695381
    Deb_10695381 Member Posts: 18
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    Hi Rav,

    Unfortunately, I am still getting an error:


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi @Deb_10695381

    Can I just confirm, did you create a brand new pay run and then submit which resulted in that error? Or was it an existing pay run from before that was in draft status and/or resubmitting the STP for it?

    If its the latter, can I get you to switch this existing pay run to draft status and delete it. Then create a new pay run from scratch and send it through.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Deb_10695381
    Deb_10695381 Member Posts: 18
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    Hi Rav,

    I deleted the original payrun and created it again and it still failed:


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi @Deb_10695381

    Sorry to see it didn't work out.

    I've been speaking with our teams about this again. This error occurs when the income type has been changed during the financial year, specifically when an employee has been included in previous pay runs under the Voluntary Agreement income type (rather than the voluntary flat rate tax scale) and later changed to another income type such as Salary and Wages for example.

    The Voluntary Agreement income type requires an ABN to be entered for the employee, so if these employees were never meant to be on this income type then you will need to undo and delete the pay run(s) and recreate them with the incorrect income type set in the employee profile.

    That should get things back on track but let me know how you get on.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Deb_10695381
    Deb_10695381 Member Posts: 18
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    Hi Rav,

    This particular employee is a closely held payee, since your last advice, I have changed her to Voluntary Agreement and tried to submit the payrun, that rejected also, to date, I have tried to submit the September payrun 16 times, only to have every which way reject.

    Is there someone I can call to try & resolve this issue??