My current software ID is invalid. Any Ideas Why?

Angela Edwards
Angela Edwards Member Posts: 27 Reckoner Reckoner
edited January 3 in Reckon Payroll

I am upgrading to the new system Wednesday 7th September. However, I have had to report a backpay through Reckon Gov Connect and it won't accept as it says my software ID is invalid.

Besides the backpay, I will have a payrun to do on Wednesday prior to the upgrade. How do I report these?


Thank

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager
    Answer ✓

    Hi @Angela Edwards

    Can I just clarify, are you encountering this Software ID error message on a pay run you've created and sent from Payroll Premier desktop? ie. just how you've been doing it usually?

    Have there been any changes to your ABN and/or branch number recently or since your last successful submission?

Answers

  • Angela Edwards
    Angela Edwards Member Posts: 27 Reckoner Reckoner

    Hi Rav

    It was done with the STP Export file as per Single touch payroll Phase 1. There was a payrun done on 30th August which was successful. But i tried to process a pay on 1st September and that's when the error came up. The pay had to be backdated to 10th August due to a workcover error.


    Our ABN and branch number have not changed.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    That sounds strange 🤔.

    The Software ID error message is a pretty specific one and only appears when the STP entity that you're sending to hasn't been registered with the ATO via the software ID.

    Unless you removed software ID registration yourself in the ATO Portal and/or there have been changes to the ABN/branch in your Payroll Premier software or GovConnect, I can't think of a reason why that message would appear if you sent a successful submission on the 30th but the next one on the 1st failed.

    Can I grab the ABN and I'll just do a couple of checks on my end.

  • Angela Edwards
    Angela Edwards Member Posts: 27 Reckoner Reckoner

    Morning Rav

    No I haven't changed/removed our software registration in the ATO portal. Nor are there have been changes to our ABN from my end.

    Our ABN is 71 729 259 489

    Thanks for the assistance

  • Angela Edwards
    Angela Edwards Member Posts: 27 Reckoner Reckoner

    Hi Rav


    Everything is back to normal, thank you. I re-ran the STP report from the 1st and processed the pays from today and they both were successful.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Awesome, glad to hear that @Angela Edwards and thanks for letting me know.

    Very strange issue though.. 🤔 Sing out if this happens again in future.

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