How to allocate a cheque to a Customer Adjustment note

Kathyd
Kathyd Member Posts: 99 Reckoner Reckoner
in Accounts Hosted

How do I process the Cheque paid back to the customer for a credit balance.

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The chq has been processed to Accounts Receivable .

How can I allocate against each other to prevent them from appearing on the Open Invoice report ? thanks

Best Answer

  • Kris_Williams
    Kris_Williams Member Posts: 3,719 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    Answer ✓

    Change the account from Accounts Receivable to the income account the invoice would have originally gone to and use a tax code if applicable

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,719 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    It should have asked you when you created the adjustment note if you wanted to mark against an invoice or do a refund. Are you actually giving them the money back?

  • Kathyd
    Kathyd Member Posts: 99 Reckoner Reckoner

    The adjustment note was created but at the time there was no Invoice to allocate against. then customer did not utilise our services and hence needed to repay the funds back. How can I allocate transaction to clear from open Invocie report please?

  • Kathyd
    Kathyd Member Posts: 99 Reckoner Reckoner

    Hi have just changed the Chq from Accounts Receivable to the Incmome account and now it indicates the account is in credit

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  • Kathyd
    Kathyd Member Posts: 99 Reckoner Reckoner
    image.png

    copy of chq details with customer deleted

  • Kris_Williams
    Kris_Williams Member Posts: 3,719 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Give me a call

    0415940843

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