STP ERROR MESSAGE

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Trish
Trish Member Posts: 41

Hi Everyone - any idea what this error could be? Im not sure where to begin looking for the text character that the ATO are not happy with!

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  • Nickiu
    Nickiu Reckon Staff Posts: 69 Reckon Staff
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    Hi Trish,

    From my experience, I would check all the employees detail such employees email address, company details. This cause of error is an invalid character which most of the time it is a space Infront or behind the email address and ensure that all the characters are valid on each section.


    Hope this help.


    Best regards,

    Nick

    Technical Support Team

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 195 Reckon Staff
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    Morning Trish

    In regard to the ATO returned error message, please check the following:

    * Company Information - If there is any special character in the Address, if there is any '+' in the Phone/Mobile Column. Please remove that if there is any. Also, check ABN if there is any space in the ABN.

    * Employee Information - Check the same for employee records as well. Also, check the TFN, if there are any spaces in between.

    Please let me know, how you go. Feel free to let me know, if you want me to have a look for you. :) You can direct message me with your contact number, will be happy to assist you. Thank you!


    Kind Regards

    Tanvi

  • Reeta
    Reeta Reckon Staff Posts: 77 Reckon Staff
    edited September 2023
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    Hi @Trish ,

    That error message suggests that there may be invalid characters in the .json file. This often happens when there are some invalid characters in employees details. Also happens when new employees are added, and an incorrect character is included in their information, such as their email, address or phone number. To resolve the issue, carefully review the details of old and new employees to ensure there are no problematic characters causing the error.

  • Trish
    Trish Member Posts: 41
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    Thanks everyone, it was a 'space' in front of an email address.. nice call @Nickiu !!!