PAYROLL PREMIER STP 2 MIGRATION

Kali
Kali Member Posts: 382 Reckon Star Reckon Star
edited January 2024 in Reckon Payroll

Hi Rav,

I still haven't received my call to upgrade.

I have been on the front foot and called twice now for someone to start this process and been told twice I would receive a call by the end of the day, and twice no call ever received.

Can you please arrange someone to call me ASAP? I have been given the follow up from the ATO; I understand we've got the extension until 30/9 but I am starting to feel uncomfortable with the time left.

Cheers,

Kali

Comments

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff

    Hi @Kali

    Thank you for your patience.

    Would you be able to provide us with your customer ID, so we can arrange a call back for you. It would be helpful if you can share your contact number as well. You can message me directly. Thank you!


    Regards

    Tanvi

  • Kali
    Kali Member Posts: 382 Reckon Star Reckon Star

    Hi Tanvi,

    Thank you - I have replied to your message with my customer ID and contact details.

    Cheers,

    Kali

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff

    Hi Kali

    Thank you so much! I will check with the team and try to schedule a call back for you!

    Tanvi

  • mhadgkiss
    mhadgkiss Member Posts: 4 Novice Member Novice Member

    Hi Tanvi,

    We are also still waiting for instructions for the STP2 Upgrade.

    Could you please have a look at this for us?

    Thank you, Michelle

  • Kali
    Kali Member Posts: 382 Reckon Star Reckon Star

    @JANE_9714211 it's really not good enough.

    I still have had nothing - even after two phone calls, a reply email. Again, just empty promises.

  • JANE_9714211
    JANE_9714211 Member Posts: 115 Reckoner Reckoner
    edited September 2023

    Could someone from Reckon please contact me as a matter of urgency regarding the STP 2 migration.

    Twice now I have had scheduled appointments to do the migration (last week and yesterday) and no one contacted me until after I reached out to the Reckon representative asking what happened to the scheduled meeting (that was the first time).

    Yesterday I was meant to receive a phone call at 10.30 from the Reckon representative and he didn't call. I emailed him and left a voicemail message and it is now 11.13am, still no contact from him.

    This is really starting to be very worrisome. Our deadline to have STP2 up and running is two weeks away. What is the issue at Reckon?

    Thank you.

  • JANE_9714211
    JANE_9714211 Member Posts: 115 Reckoner Reckoner
    edited September 2023
    https://community.reckon.com/discussion/comment/20640180#Comment_20640180

    No, it's really not good enough, Kali. What are the implications for us if we don't have STP2 up and running after the 30th September? My stress levels are through the roof.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff

    Hi @JANE_9714211 @Kali @mhadgkiss

    Apologies for the inconvenience.

    @Kali , I have already shared your details with the team.

    @JANE_9714211 @mhadgkiss - I have messaged you directly, if you can please share the requested details. So, I can reach out to the migration team with the details, for a call back. Thank you!

    Regards

    Tanvi

  • JANE_9714211
    JANE_9714211 Member Posts: 115 Reckoner Reckoner

    Hello Tanvi,

    I sent you details via DM.

    Thanks for your reply.

  • mhadgkiss
    mhadgkiss Member Posts: 4 Novice Member Novice Member
    https://community.reckon.com/discussion/comment/20640185#Comment_20640185

    Hi Tanvi,

    My merge appointment was cancelled.. What is happening with the STP2 upgrade as we have until the end of the week to solve this issue.

    This is getting quite frustrating..

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