Amending leave on a paid pay run

Angela_10863853
Angela_10863853 Member Posts: 13 ✭
in Payroll Premier upgrade to Reckon Payroll ⤴️

I created a pay run and status is paid. I have sent to STP yet. i want to amend someone leave. It will allow me to revert to draft but it will not change from paid to draft. Am i doing something wrong?

Answers

  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 82 Reckon Staff

    Dear @Angela_10863853 ,

    There shouldn't be anything prohibiting you from reverting the payrun so long as you are selecting "Revert to Draft".

    Are you seeing any errors appear in the top-right-hand corner?

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • Angela_10863853
    Angela_10863853 Member Posts: 13 ✭

    I am getting no errors when clicking on revert to draft. It says successful but the pay run still shows paid it does not actually revert to draft.

  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 82 Reckon Staff

    Dear @Angela_10863853,

    Could you please provide me with your email via direct message so I can check this record on our systems?

    There may be something happening on the back end that we need to check out.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • Angela_10863853
    Angela_10863853 Member Posts: 13 ✭
    image.png

    As you can see, it shows that it was successful but the left hand side payrun is still showing Paid not Draft and I cannot edit

  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 82 Reckon Staff

    @Angela_10863853 This is after going into Options -> Revert to Draft?

  • Angela_10863853
    Angela_10863853 Member Posts: 13 ✭

    Im a little confused. Not sure how all this chat works.

    Yes after reverting to draft in options, is says revert successful but the payrun still says paid. I cannot edit.

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