STP2

lesley_9730541

How can I confirm if my payroll program is now STP2 rather than STP1?

Thanks

Lucas

Hi @lesley_9730541,

Please navigate to settings in your Reckon Payroll and select Single Touch Payroll to confirm whether you are on STP Phase 1 or 2.

Please let me know if you require further assistance.

Kind regards,

Lucas

lesley_9730541

Hi Lucas

This is what is says when I go to Single Touch Payroll

About your STP

Here is some useful information to know regarding your Single Touch Payroll reporting.

STP version

STP Phase 2

I can't click on either to see what we have.

I updated 3 of our 4 companies without any problems - they came up with the STP2 checklist and once completed we clicked on to move to STP2 but for some reason this company doesn't have the check list come up .

lesley_9730541

I have just checked the other 3 companies and the STP reporting says the same as above although when I completed the STP2 check list it advised that we are now STP2 compliant

Thoughts??

Thanks

Lucas

Hi @lesley_9730541,

Apologies for the delay, but that company should already be complaint for STP Phase 2 as the following confirms this:

About your STP

Here is some useful information to know regarding your Single Touch Payroll reporting.

STP version

STP Phase 2

Someone may have already completed the checklist previously. If you would like me to doublecheck by privately messaging me your associated email account and allow me to request access.

Kind regards,

Lucas

lesley_9730541

Thanks Lucas, if these means we are phase 2 I am happy with that.

Thanks for your assistance.

Lucas

No problem, have a great day now.

lesley_9730541

Lucas, wondering if you can help with the below - I emailed Chris Azzara a couple of days ago but have had no reply regarding the below -

 We have completed the transfer from payroll premier to reckon one payroll but I have noticed it says that our subscription expires in 9 days.

 I have not been informed about any subscription costs.

 I paid the yearly support fee for 2023 - 2024 of $710.00 in June 2023

 Would you please clarify our situation please and I do not want to be locked out of our program.

Thoughts??

Many thanks