STP2

How can I confirm if my payroll program is now STP2 rather than STP1?

Thanks

Comments

  • Lucas
    Lucas Reckon Staff Posts: 105 Reckon Staff

    Hi @lesley_9730541,

    Please navigate to settings in your Reckon Payroll and select Single Touch Payroll to confirm whether you are on STP Phase 1 or 2.

    Please let me know if you require further assistance.


    Kind regards,

    Lucas

  • lesley_9730541
    lesley_9730541 Member Posts: 52

    Hi Lucas

    This is what is says when I go to Single Touch Payroll

    About your STP

    Here is some useful information to know regarding your Single Touch Payroll reporting.

    STP version

    STP Phase 2

    I can't click on either to see what we have.

    I updated 3 of our 4 companies without any problems - they came up with the STP2 checklist and once completed we clicked on to move to STP2 but for some reason this company doesn't have the check list come up .

  • lesley_9730541
    lesley_9730541 Member Posts: 52

    I have just checked the other 3 companies and the STP reporting says the same as above although when I completed the STP2 check list it advised that we are now STP2 compliant

    Thoughts??

    Thanks

  • Lucas
    Lucas Reckon Staff Posts: 105 Reckon Staff

    Hi @lesley_9730541,

    Apologies for the delay, but that company should already be complaint for STP Phase 2 as the following confirms this:

    About your STP

    Here is some useful information to know regarding your Single Touch Payroll reporting.

    STP version

    STP Phase 2

    Someone may have already completed the checklist previously. If you would like me to doublecheck by privately messaging me your associated email account and allow me to request access.


    Kind regards,

    Lucas

  • lesley_9730541
    lesley_9730541 Member Posts: 52

    Thanks Lucas, if these means we are phase 2 I am happy with that.

    Thanks for your assistance.

  • Lucas
    Lucas Reckon Staff Posts: 105 Reckon Staff

    No problem, have a great day now.

  • lesley_9730541
    lesley_9730541 Member Posts: 52

    Lucas, wondering if you can help with the below - I emailed Chris Azzara a couple of days ago but have had no reply regarding the below -

     We have completed the transfer from payroll premier to reckon one payroll but I have noticed it says that our subscription expires in 9 days.

     I have not been informed about any subscription costs.

     I paid the yearly support fee for 2023 - 2024 of $710.00 in June 2023

     Would you please clarify our situation please and I do not want to be locked out of our program.

    Thoughts??

    Many thanks