Reckon Payroll App Supposed to be $4.99/month for 12 months

Trinity
Trinity Member Posts: 7 ✭

Hi Rav or Duty Officer,

I have upgraded Reckon Payroll App STP2 and took the early bird offer of $4.99/month for 12months. However, it is not yet 12months (used it for approx 3-4 months) and Apple invoice emailed effective 27Sept they will now charge $9.99/month ?

It even says in your Apple description that starting 27Aug it will be $4.99 for 12 months.

Please clarify or what should I do. Thanks.

Trinity

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi Trinity

    Not too sure what's happened there but can you give me a bit more info on this. Have there been any recent changes to your Payroll App subscription, payment method or anything of that nature of late? ie. did you cancel your subscription and then resubscribe or change your payment method etc?


    Is there any additional detail on the invoice you received from Apple that outlines why your pricing has changed from the promo pricing to the regular price?


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  • Trinity
    Trinity Member Posts: 7 ✭

    Hi Rav,

    Thank you for your quick reply.

    Did not make any change on my subscription. Did not cancel or resubscribe. Everything was ok and then this email re: higher charge. Sending you a screen shot.



  • Trinity
    Trinity Member Posts: 7 ✭

    Rav, if you notice it says $4.99 a month for 12 months starting 27Augusut 2023.

    But the email contents say otherwise.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Thanks for this Trinity. I've asked our team about this to get a bit more info as its pretty odd and as you've mentioned, also has contradictory info in the email itself as well.

    Our recommendation at this stage is to disregard the email as you should continue to remain on the promotional pricing of $4.99 per month. At the same time however, we are following up with Apple on our end to determine why these emails being sent out to users who have a valid promotional subscription.

    I don't have much more info on it right now but if you're charged more than the promo price at the rollover of your next month, please let me know.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Trinity
    Trinity Member Posts: 7 ✭

    Thanks Rav. Will follow your recommendations to disregard the email. Will advise if I will be charged incorrectly. Thanks again.

  • Trinity
    Trinity Member Posts: 7 ✭

    HI Rav...as you've advised, disregarded the email. I have been deducted $10.00 instead of $4.99 . What do I do next ? Should I stop subscription and re-subscribe to get orig 12months rate of $4.99/mont

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hmm sorry to hear that @Trinity 😔

    Can you do me a favour and shoot me a private message with the email address of your Reckon Payroll App account and if you can also just include a screenshot of the charge that you've just been billed. I want to get this over to the team who are investigating with Apple on this and also to see how we can get this straightened out for you.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Trinity
    Trinity Member Posts: 7 ✭

    How do I send a private message? Sorry new here.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Click on my name and select the Message button on my profile card that pops up 🙂


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.