Invoice Paid but not updates into Personal plus

I called the Help Desk to find out why i could not access Personal Plus when i have paid my invoice. They advised me to uninstall and then reinstall but could not give me the software so that I could reinstall the program. They said someone here could help.


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,094 Community Manager Community Manager

    Hi @DennisT

    You can download your software from the Reckon Members Area here - using your Customer ID & PIN.

    Click the Download Software option when you're logged in and you'll have access to the software download along with the installation key details you'll need to activate the software.

  • DennisT
    DennisT Member Posts: 2

    I have downloaded the software and it still tells me my licence has expired. ?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,147 Personal Range Expert Personal Range Expert

    I spoke to Reckon and they have sorted it so you should be all good to go.

    Gerry 0418907140 

    [email protected]