Invoice Paid but not updates into Personal plus


I called the Help Desk to find out why i could not access Personal Plus when i have paid my invoice. They advised me to uninstall and then reinstall but could not give me the software so that I could reinstall the program. They said someone here could help.


  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager

    Hi @DennisT

    You can download your software from the Reckon Members Area here - using your Customer ID & PIN.

    Click the Download Software option when you're logged in and you'll have access to the software download along with the installation key details you'll need to activate the software.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • DennisT
    DennisT Member Posts: 2

    I have downloaded the software and it still tells me my licence has expired. ?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,279 Personal Range Expert Personal Range Expert

    I spoke to Reckon and they have sorted it so you should be all good to go.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"