Invoice Paid but not updates into Personal plus

DennisT
DennisT Member Posts: 2 Novice Member Novice Member
in Personal Plus and Home & Business

I called the Help Desk to find out why i could not access Personal Plus when i have paid my invoice. They advised me to uninstall and then reinstall but could not give me the software so that I could reinstall the program. They said someone here could help.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,400 Reckon Community Manager Community Manager

    Hi @DennisT

    You can download your software from the Reckon Members Area here - https://members.reckon.com/ using your Customer ID & PIN.

    Click the Download Software option when you're logged in and you'll have access to the software download along with the installation key details you'll need to activate the software.

  • DennisT
    DennisT Member Posts: 2 Novice Member Novice Member

    I have downloaded the software and it still tells me my licence has expired. ?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,342 Personal Range Elite Expert Personal Range Expert

    I spoke to Reckon and they have sorted it so you should be all good to go.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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