STP error - The date entered for Pay/Update Date must not be later than today's date

E-Lan
E-Lan Member Posts: 27 ✭✭
in Reckon Payroll App & Web

For the past few weeks, i have no issue submitting the STP with payment date later than processing date (for example, i process on Fri for the week, but payment is following monday). But today, this error surfaced, which is really strange.


How do i resolve this?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,079 Community Manager Community Manager

    Hi @E-Lan

    Are there any new employees included in this particular pay run that haven't been present in the previous successful submissions?

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  • E-Lan
    E-Lan Member Posts: 27 ✭✭

    no new employees. all the same employees from past few weeks.

  • Lucas
    Lucas Reckon Staff Posts: 66 Reckon Staff

    Hi @E-Lan,

    Could you please privately message me your book name and email address?

    I may need to request access and investigate further.


    Cheers,

    Lucas

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