The application has failed to start because its side-by-side configuration is incorrect

Coorarabox1

The Reckon "symbol" is still on my desktop but when I try to open it it shows

C:\Program Files x(86) \Reckon Accounts Personal\qw,exe

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail

Is this legitimate or "hacked" and how do I fix it

Please can you help me Thanks you Judi

Rav

Hi @Coorarabox1

I'd recommend taking a look at the info in the help guide linked below for the cause and potential fixes for that specific error message -

https://help.reckon.com/article/fwd1b5vd9v-kba-5538

Application failed to start because side-by-side configuration is incorrect

https://community.reckon.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelp.reckon.com%2Farticle%2Ffwd1b5vd9v-kba-5538

Legacy KB Id: 5538