Journal transaction has no account set error

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LJack
LJack Member Posts: 6 Novice Member Novice Member
edited January 2024 in Reckon Payroll

Hi I am having an issue at the end of the draft payrun in the new Reckon Payroll, I hit the "mark as paid" and come up with the "Journal transaction has no account set" error message.

I have tried the

-settings - pay items they are correct

settings - general with liablity account for witholding amounts is correct

settings - payments and I have put in a bank account

But still not working???

The only thing I can see that doesnt have an account is the Superannuation items.. see below

Reckon Payroll - Account - Superannuation not displayed.JPG

But when I go in to edit them nothing shows up?? how do I get these items to show the Account as Superannuation??

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,326 Reckon Community Manager Community Manager

    Hi @LJack

    You're correct, I believe one of the causes behind that error message is no account being set against a pay item.


    But when I go in to edit them nothing shows up?? how do I get these items to show the Account as Superannuation??

    Just in regard to the above though, can you let me know what is appearing when you try to edit the account. Is the Expense account field not appearing at all OR is the field there but no entries appearing in the dropdown?

    image.png


  • LJack
    LJack Member Posts: 6 Novice Member Novice Member

    Thanks that fixed one of the Supers up :)

    But the Salary Sacrifice one is not showing??

    Reckon Payroll - SS.JPG


  • Rav
    Rav Administrator, Reckon Staff Posts: 14,326 Reckon Community Manager Community Manager

    Hey @LJack

    Hmm yep I see what you mean. Ok lets just check something now that you've straightened out the other super item, when you recreate the pay run again does it still bring up the journal error?

  • Kali
    Kali Member Posts: 414 Reckon Star Reckon Star

    Hi Rav,

    I am having the same issue on my new payroll file 'journal transaction has no account' error.

    I have made sure each pay item has an account allocated but I'm still getting the error.

    Has there been any further guidance on this error?

    Cheers,

    Kali

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,326 Reckon Community Manager Community Manager

    Hi @Kali

    I can't really shed too much light on this one I'm afraid but what I would suggest is going to Settings ➡️ General ➡️ Check whether you have a liability account for withholding amounts selected. If not, select one and save it then retry (you may need to recreate the pay run before retrying).

    Hopefully that does the trick, but if not then I think the support team will need to take a closer look at this one so I'd recommend giving them a buzz when you've got a chance.

  • Kali
    Kali Member Posts: 414 Reckon Star Reckon Star

    Bugger - Yes, liability account is allocated for withholding amounts.

    What is the direct number for support? Not ideal for EOFY

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 466 Reckon Staff Reckon Staff
    edited July 2024

    Hi @Kali

    It looked like it was a refreshing issue with the Accounts. Once refreshed and tried with a new test pay run and it worked. Please feel free to let us know for any concerns/issues. Thank you!

    Regards

    Tanvi

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