Journal transaction has no account set error

LJack

Hi I am having an issue at the end of the draft payrun in the new Reckon Payroll, I hit the "mark as paid" and come up with the "Journal transaction has no account set" error message.

I have tried the

-settings - pay items they are correct

settings - general with liablity account for witholding amounts is correct

settings - payments and I have put in a bank account

But still not working???

The only thing I can see that doesnt have an account is the Superannuation items.. see below

But when I go in to edit them nothing shows up?? how do I get these items to show the Account as Superannuation??

Rav

Hi @LJack

You're correct, I believe one of the causes behind that error message is no account being set against a pay item.

But when I go in to edit them nothing shows up?? how do I get these items to show the Account as Superannuation??

Just in regard to the above though, can you let me know what is appearing when you try to edit the account. Is the Expense account field not appearing at all OR is the field there but no entries appearing in the dropdown?

LJack

Thanks that fixed one of the Supers up :)

But the Salary Sacrifice one is not showing??

Rav

Hey @LJack

Hmm yep I see what you mean. Ok lets just check something now that you've straightened out the other super item, when you recreate the pay run again does it still bring up the journal error?