Journal transaction has no account set error

Hi I am having an issue at the end of the draft payrun in the new Reckon Payroll, I hit the "mark as paid" and come up with the "Journal transaction has no account set" error message.

I have tried the

-settings - pay items they are correct

settings - general with liablity account for witholding amounts is correct

settings - payments and I have put in a bank account

But still not working???

The only thing I can see that doesnt have an account is the Superannuation items.. see below

Reckon Payroll - Account - Superannuation not displayed.JPG

But when I go in to edit them nothing shows up?? how do I get these items to show the Account as Superannuation??

Comments

Rav

Hi @LJack

You're correct, I believe one of the causes behind that error message is no account being set against a pay item.

But when I go in to edit them nothing shows up?? how do I get these items to show the Account as Superannuation??

Just in regard to the above though, can you let me know what is appearing when you try to edit the account. Is the Expense account field not appearing at all OR is the field there but no entries appearing in the dropdown?

LJack

Thanks that fixed one of the Supers up :)

But the Salary Sacrifice one is not showing??

Rav

Hey @LJack

Hmm yep I see what you mean. Ok lets just check something now that you've straightened out the other super item, when you recreate the pay run again does it still bring up the journal error?

Kali

Hi Rav,

I am having the same issue on my new payroll file 'journal transaction has no account' error.

I have made sure each pay item has an account allocated but I'm still getting the error.

Has there been any further guidance on this error?

Cheers,

Kali

Rav

Hi @Kali

I can't really shed too much light on this one I'm afraid but what I would suggest is going to Settings ➡️ General ➡️ Check whether you have a liability account for withholding amounts selected. If not, select one and save it then retry (you may need to recreate the pay run before retrying).

Hopefully that does the trick, but if not then I think the support team will need to take a closer look at this one so I'd recommend giving them a buzz when you've got a chance.

Kali

Bugger - Yes, liability account is allocated for withholding amounts.

What is the direct number for support? Not ideal for EOFY

Tanvi_kataria

Hi @Kali

It looked like it was a refreshing issue with the Accounts. Once refreshed and tried with a new test pay run and it worked. Please feel free to let us know for any concerns/issues. Thank you!

Regards

Tanvi

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