Journal transaction has no account set error

Hi I am having an issue at the end of the draft payrun in the new Reckon Payroll, I hit the "mark as paid" and come up with the "Journal transaction has no account set" error message.
I have tried the
-settings - pay items they are correct
settings - general with liablity account for witholding amounts is correct
settings - payments and I have put in a bank account
But still not working???
The only thing I can see that doesnt have an account is the Superannuation items.. see below
But when I go in to edit them nothing shows up?? how do I get these items to show the Account as Superannuation??
Comments
-
Hi @LJack
You're correct, I believe one of the causes behind that error message is no account being set against a pay item.
But when I go in to edit them nothing shows up?? how do I get these items to show the Account as Superannuation??
Just in regard to the above though, can you let me know what is appearing when you try to edit the account. Is the Expense account field not appearing at all OR is the field there but no entries appearing in the dropdown?
0 -
Thanks that fixed one of the Supers up :)
But the Salary Sacrifice one is not showing??
0
Categories
- All Categories
- 6.7K Accounts Hosted
- 5.9K Reckon Accounts (Desktop)
- 3.2K Reckon One
- 144 Reckon Payroll Upgrade for Reckon One 🚀
- 10 Reckon Invoices App
- 1.1K Reckon Payroll App & Web
- 12 Payroll App - Help Videos
- 18 Reckon Mate App
- 14 Reckon Insights
- 107 Reckon API
- 946 Payroll Premier
- 115 Payroll Premier upgrade to Reckon Payroll ⤴️
- 326 Point of Sale
- 1.9K Personal Plus and Home & Business
- 68 About Reckon Community