Unable to mark as paid payrun

Nors
Nors Member Posts: 2 Novice Member Novice Member
edited January 3 in Reckon Payroll

Keeps coming up you have one archived employee or inactive employee.Have done two payruns in last two months with no problem

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff
    edited October 2023

    Morning @Nors

    Please provide us with the email address that you use to login to the Reckon Portal in a private message. Also, if you can share the book with technical support so we can investigate for you.

    Please find the attached screenshot of how to share for your reference -

    image.png

    You can message me directly and will have a look for you. 😊 Thank you!


    Regards

    Tanvi

  • Reeta
    Reeta Reckon Staff Posts: 175 Reckon Staff

    Hi @Nors,

    Could you please check if you have any super funds assigned to an employee that is set to inactive status ?

    If so, please re-activate that super fund and try mark as paid.

    Hope that helps. Let us know the outcome.


    Kind Regards,

    Reeta

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