Editing an inactive account to become active again.

Deb_8351604
Deb_8351604 Member Posts: 17 Reckoner Reckoner
in Accounts Hosted

I have signed in as adminstrator yet the account I want to make active again is greyed out and this option is not available. Is there a reason for this ?

Best Answer

  • Deb_8351604
    Deb_8351604 Member Posts: 17 Reckoner Reckoner
    Answer ✓

    Thanks I found out what my problem was.

    The account in question was a sub account so I needed to re-activate all accounts first not just the one I was focused on.

    Many thanks :)

Answers

  • Bruce
    Bruce Member Posts: 442 Professional Partner Professional Partner

    You should be able to make the account active by:

    use Ctrl A; which will then bring up your chart of accounts

    make sure you have have ticked "include active" (see yellow)

    Screenshot 2023-10-23 133244.png

    and then uncross the required accounts (see green)

  • Deb_8351604
    Deb_8351604 Member Posts: 17 Reckoner Reckoner

    Thanks Bruce I appreciate your prompt response, but unfortunately no luck.

    It will not let me uncross the required account, or manually by right clicking to select make account active as it is greyed out.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,697 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @Deb_8351604

    Is the file in multi-user mode ?

    You may need to switch to single user for this.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,697 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Aha! Yes, that would be it then ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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