Income Details not showing up in Gov Portal

blairmuller
blairmuller Member Posts: 32 ✭
in Accounts Hosted

Hi everyone,

I have one previous employee where my business is not showing up in their income statements portal. I can confirm I have the correct tax file number. Everything has been uploaded each month correctly and the FinalEvent of the year was correct.

They also mentioned my business is not showing up under previous employment.

Any suggestions on what to do? I've never had this happen before. Everything looks correctly in the STP uploaded.

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,191 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I’ve had this before and it never got resolved with the ATO, employee had to lodge figures I provided manually

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,157 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited October 23

    Hi @blairmuller

    This appears to be something that occurs randomly, not just with Reckon but with other STP payroll providers too eg MYOB, Xero etc. Therefore, I believe this is actually an error on the ATO's side, not yours/Reckon's 😬

    Explain to the previous employee that everything has been submitted/lodged correctly from your side as I think they will need to contact the ATO directly.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • blairmuller
    blairmuller Member Posts: 32 ✭

    That was Quick :)

    ok, so I should just give him a INB Payment Summary?

  • Kris_Williams
    Kris_Williams Member Posts: 3,191 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    You won’t be able to process one because voter STP 2 they no longer work. Just print a payroll report for the year, ensure the figures are correct from Gov Connect and give to employee

  • blairmuller
    blairmuller Member Posts: 32 ✭

    They work :) It was for last financial year, perhaps that made a difference

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,157 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Haha

    You happened to post as I was just logging in :)

    Depending on what components are in their pay, the old INB payment summary may not be able to show it all. This is because they're not STP2 compatible for disaggregation & only pick up the main (original, pre-STP2) tax tracking categories eg Gross Payments (some) Allowances, (some) termination labels & RESC 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,191 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Last financial year should be there, but yes this is a Random problem

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,157 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Aha, yes, if the payroll in question was pre-STP2 - & you've confirmed everything is definitely displaying on there - they should be fine to use then, in this scenario 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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