Reckon Accounts Invoices will not be queued (to email) after a failed email batch
Situation, we had a large number of invoices to be corrected.
The batch was queued and during the email process, the batch (around 100+) failed after about 6 invoices were emailed. The que was empty after the failure.
Previously, I would just open the invoice and re-set 'to be emailed' and it would be queued and would send just fine.
Now, even when I enable 'to be emailed', that invoice never appears in the 'send forms' queue, no matter what I have tried (rebuild company file, change invoice contents, enable/disable email, clear send to email que)
However new invoices or those not in the failed batch will que.
The failed batch invoices items can no longer be queued – if you edit and save the transaction and when asked “send again” – it will be email but it will never be sent to the “forms to send” que.
By way of example invoice 10568 was edited
whether the following process may refresh the transaction.
The process was:
1) Edit the affected invoice
2) Change some data and disable the to be emailed option.
3) Save the invoice
4) Edit the affected invoice again and change the data back to the correct information and re-enable the 'to be emailed' option
5) Save the invoice
But failed to show up in the send forms que
If you edit and select the send again – it will send BUT even if you have the “to be emailed” box check – no sign in the “Send Forms que”
Found a very similar issue in
BUT it did not have a resolution to the problem.
Have also tried Legacy KB ID: 3757
“Send Forms list is blank and there are no forms to email.”
When I try to send an email (such as a pay slip, invoices, supplier remittance advices), I can select the employees in the initial "Select Pay Slips To Email" window. However, on the next screen "Select Forms To Send," it appears blank and I am unable to email anything. This issue also affects other forms like Invoices and Supplier remittance advices.
The "Select Forms To Send" list may not display correctly if there is a corrupted email in the sequence. This means that the list may be incomplete or empty.
If you encounter a blank list even though there should be emails waiting to be sent, it is likely that the first email in the sequence is corrupt.
When you exit Select Forms to Send, Reckon Accounts will delete the first corrupted email – but only the first corrupted email. You will need to enter and exit Send Forms to Email a number of times until the last of the emails is displayed and all corrupted emails are deleted.
Did this more than 100 times to no avail
Even had support run a fix email scrip several time (300 time per session) all no good.
Souls seem that the invoice is corrupt BUT only that it will not send to the email que….. frustrating!!
Suggestions or comments .... need help :)
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