I have accidently created a sales receipt for one of our customers instead of a tax invoice.

Question

I have accidently created a sales receipt for one of our customers instead of a tax invoice. The sales receipt is setting in the reconciliation ready to be ticked when we receive the payment.

My problem is that the transaction happened  31.12.23 and the we have closed for the month and when so I can not delete or zero out the transaction as it changes the bank balance. I was going to create a credit/adjustment and date it 01.01.24 but when I do this I can not apply this to a sales receipt. Can you please advise how to fix this?

GerryWinter · Answer

I tried to contact you on your phone number but it didn't work give me a call please if you still need a hand

GerryWinter · Answer

are you still using cashbook or have you upgraded to hosted

Acctd4 · Answer

@ChereeWard  An Invoice is for when payment is made after the fact (eg on account) whereas a Sales Receipt is a point-of-sale payment (like when you buy something at a shop & you get a "receipt" for it)

The purpose of a Credit/Adj Note is to credit-out an outstanding Invoice - impacting your from your Accounts Receivable - which is why you can't apply it.

If you are on a Cash basis for BAS, this will be affected by deleting the Sales Receipt & entering it as an Invoice instead, as the original "receipt" (payment) amount will have been picked up in the previous BAS.

If you're on an Accrual basis, you can delete the Sales Receipt & enter the Invoice instead.  This will have NO BAS impact as the original "sale" is what's picked-up, regardless of its payment status.

When you say you've "closed" off the month, what process are you referring to by that ?  If you just have a file password set to prevent people changing things, I would just enter the password to allow these legitimate changes.

If necessary, you can always Revise the Dec BAS.

The bank balance for that period should be unaffected if the customer hadn't actually paid as you wouldn't be checking off the Sales Receipt in your Bank Rec.  However, if they've paid since, you really want that reflected on the correct date so after making the necessary changes, I would Undo the Bank Rec back to that point & redo it (If it's been reconciled once already, it shouldn't be a too-lengthy process as the transactions are already correct)  😊