Error message coming up when sending remittances or payslips

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Kathyd
Kathyd Member Posts: 79 ✭
in Reckon Accounts (Desktop)

Hi

I get a message saying I have to Allow adn then to goes to a message saying Switch to or Retry. We have had this message before and our IT fixed it but now they cannot remember how. I have rang reckon and they advise it relates to Outlook ( 365). Has anyone else had this problem and how did you get it solved...pretty please

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,468 Community Manager Community Manager
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    Hi @Kathyd

    I'd recommend checking out the info in this help guide -

    https://help.reckon.com/article/6m60uv7w1i-6m60uv7w1i-kba-5772-server-busy-allow-or-deny-error-when-emailing-from-reckon-accounts


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,442 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Mine comes up with this regularly but I usually just click on the Retry &/or Switch To a few times & then the emailing continues as normal 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kathyd
    Kathyd Member Posts: 79 ✭
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    Hi, Yes I did that to get the payslips out but moving forward I need to solve the problem due to a very large payroll & EOM AP remittances & AR statments will need to go out soon. Any help appreciated.

  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 212 Reckon Staff
    edited March 28
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    Hello @Kathyd ,

    The guide @Rav posted is your best bet to correct the issue.

    The reason this issue occurs is due to a protocol failure on Outlook's end when Reckon Accounts attempts to send items through to Outlook.

    As you are using Reckon Accounts Desktop, you may want to switch to the Outlook v2 protocol - you can do so by doing the following:

    1. Go to Edit.
    2. Select Preferences.
    3. Go to Send Forms.
    4. In My Preferences, change the Email Provider to Outlook V2.

    If you still have the Switch To/Retry box appearing, then it would be best to contact your IT and have them follow KB 5772 that Rav posted (again here: https://help.reckon.com/article/6m60uv7w1i ), as there may be issues with your Outlook's protocols in regards to Reckon Accounts.

    I hope this helps.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • Kathyd
    Kathyd Member Posts: 79 ✭
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    HI All

    Many thanks for all your help. I followed the info Rav pointed me to and have provided that to out IT. We have actually written a script so if this rears its ugly head again we know the solution. 😊

  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 212 Reckon Staff
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    Dear @Kathyd ,

    Glad to hear it's all worked out well - if you have any further issues, feel free to let us know.

    I hope you have a nice day!

    Alexander McKeown

    Reckon Senior Technical Support

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