Error message when sending to ATO

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chelseaporter
chelseaporter Member Posts: 4 ✭
in Reckon One

Hi

The final payment run for this employee is coming up with the error message as in the picture when trying to send to the ATO.

I've gone through previous discussions with this message and have made sure there is a phone number etc for the employee, but it is still coming up with this error message.

Any ideas how to fix this?

Screenshot 2024-04-02 100750.png

Answers

  • Lucas
    Lucas Reckon Staff Posts: 134 Reckon Staff
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    Hi @chelseaporter

    Please check the contact number for the employee and ensure that there are no special characters (such as + - or spaces) in their Phone Number. If there is any special characters or spaces, this error can occur. Special characters can still interfere with the ATO's formatting causing the rejection.

    Please feel free to reply back to this thread and I will be happy to assist you.

    Cheers,

    Lucas

  • chelseaporter
    chelseaporter Member Posts: 4 ✭
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    Thanks Lucas, no special characters but I deleted and reentered the numbers and it has now worked.

    Thanks

  • Lucas
    Lucas Reckon Staff Posts: 134 Reckon Staff
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    Hi @chelseaporter,

    It may have just been a space on the end of the phone number, but that's awesome to hear it worked! I hope you have a lovely day and enjoyed your Easter.

    Cheers,

    Lucas

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