Reinstallationof reckon not opening properly nor backing up data.

KerrynNG
KerrynNG Member Posts: 2 Novice Member Novice Member
in Personal Plus and Home & Business

My laptop has new hard drive. Personal plus 2022 reinstalled via internet. Difficulty finding the back up files and eventually found some that I then added missing data. Whenever I close it and reopen it starts the Welcome page a s if I am a new user. I have difficulty finding the lastest file. It seems to keep missing the latest data added. I was originally saving to a USB stick and when I reinstalled it would not recognise these files. I am now hesitant to close my laptop as I am unsure what will be retained.

Best Answer

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,379 Personal Range Elite Expert Personal Range Expert
    Answer ✓

    if you give me a call on Monday I will help set it all up for you get it working properly

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

Answers

  • KerrynNG
    KerrynNG Member Posts: 2 Novice Member Novice Member

    Thank You Gerry,

    You have managed to work through a frustrating problem I was having with Reckon Plus and now it is working as it should be. Your patient assistance created a very good outcome. Thank you.

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