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Screen freezes when entering invoice in Reckon Accounts Enterprise

JANE_9714211

Hello Dev Team,

For the past couple of weeks now, when I am entering an invoice, the screen occasionally freezes, and I can't save the invoice, or get out of Reckon Accounts Enterprise unless I manually shutdown the computer.

Is there a way to fix this issue?

Thank you.

Comments

Acctd4

Hi @JANE_9714211

Are you verifying your file regularly ?

Run the Verify Data & then Rebuild Data 3 times - For some reason, THREE rebuilds fixes a lot of issues!

You'll find these options under the File dropdown menu > Utilities

JANE_9714211

https://community.reckon.com/discussion/comment/20644860#Comment_20644860

Hello Shaz,

I do a backup of our data every week which goes through the verification process.

I did as you suggested with verifying the data via the Utilities tab and I got a message that there are no issues. I didn't rebuild the data though as I haven't got time to do that today. I will give that option a try later.

I have been working with Reckon for over 16 years and haven't encountered this problem until recently.

Thanks for your input to resolve this matter.

Rav

HI @JANE_9714211

Are you encountering any error messages on-screen when you notice this occurring?

Are there any Reckon Accounts windows or prompts open in the background that may be awaiting action which gives the impression that its frozen but rather its awaiting input?

For example, if you resize the main invoices window are there other windows open in the background? If so, close them and then retry, does the same thing occur after that?

Also, is this occurring each and every time you attempt to create an invoice or is it random?

JANE_9714211

Hi Rav,

The issue appears to be random. There are no other windows open in the background when I am creating an invoice.

We have a 5 users sharing this program, so could the problem be someone else is in the process of creating, for example, a delivery docket or purchase order and it is interfering with the program when I am invoicing?

I don't have any issues when I am creating purchase orders or delivery dockets. It's just the invoices.

Thanks.

Datarec

Hi @JANE_9714211

Try the following:

1) Create the new invoice and before you get into adding too much details or item, first save it.

this will save the current invoice number

2) Now go back to that recently saved invoice and fill in the rest of the line item details

Confirm whether this makes any difference to prevent that 'screen freezing' situation.

When you do get a chance to perform the Rebuild Data operation, at the conclusion of that process get a copy of the resulting QBWIN.LOG (this also gets updated/created when you perform the Verify Data action).

https://community.reckon.com/discussion/7936462/how-to-verify-data-and-rebuild-data-for-a-company-data-file-in-reckon-accounts-business

https://community.reckon.com/discussion/6633862/how-do-i-find-the-qbwin-log-error-log-in-reckon-accounts-desktop

Send a copy of that QBWIN.LOG file as a direct message to @Datarec_ReckonLtd