I didn't set up MFA, and now I can't log in

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makmedicine
makmedicine Member Posts: 2 Novice Member Novice Member
in Accounts Hosted

I missed the notification before 15th May.

Now, it is asking me 6 digit pin, which I don’t have,

Can anyone help

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Hi @makmedicine

    If you already had MFA enabled in your companion Reckon Portal account under your Hosted login you would have received a message like the below when logging in to Hosted today.

    image.png

    As the message states you can use the existing MFA that you've already setup for your Reckon Portal account on Hosted as well which makes it easy as you only have one MFA for both accounts.

    If you're not aware of the existing MFA app or phone number the codes are currently being delivered to you will need to revoke the existing MFA from your account. Check out the options for this in the post linked below πŸ‘‡
    Revoking your current MFA from your Reckon Accounts Hosted account πŸ”“

  • Zappy
    Zappy Accredited Partner Posts: 5,322 Accredited Partner Accredited Partner

    That was your recovery pin when you first set up the portal.reckon.com.

    I hope you copied it down somewhere

    Its a pain to reset it

    You need to call support

    Good luck

    Zappy 0407 744 914

  • makmedicine
    makmedicine Member Posts: 2 Novice Member Novice Member

    Thank you so much, I got this working now

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Awesome! Glad you got it sorted πŸ™‚πŸ‘

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