Secondary method for MFA for Reckon Hosted

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Suzanne DiStefano
Suzanne DiStefano Member Posts: 62 Reckoner Reckoner
in Accounts Hosted

I was wondering if anyone knows if there is a secondary method for MFA for Reckon Hosted? Reason I ask is that if the authenticator app goes down then a second method is needed to generate a MFA code. For example, Microsoft allow the user to enter a landline for example as the second "back up" method. A phone call will come through on the nominated landline speaking the code. My worry is that without this secondary option we could be unable to access Reckon which is not a show stopper for our business.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Hi @Suzanne DiStefano

    MFA codes are delivered to one source only.

    With that said, if you ever find yourself in a situation where you are unable to access the existing MFA eg. your phone is out of battery or not with you etc then you can revoke the existing MFA on your account using the Recovery PIN which you are prompted to retain when setting up MFA. This will allow you to then setup MFA on a different source.

    I'll add some info on how to revoke MFA below -
    Revoking your current MFA from your Reckon Accounts Hosted account 🔓

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