ERROR SIGN WHEN DEALING WITH STAFF

GlennFordham
GlennFordham Member Posts: 6 Novice Member Novice Member
in Accounts Hosted

AN ERROR SIGN COMES UP WHEN OPENING RECKON ACCOUNT HOSTED OR WHEN I'M DEALING WITH STAFF WAGES "NO EMPLOYEES HAVE BEEN PAID IN THE GIVEN YEAR" HOW CAN I CORRECT THIS ERROR?

Answers

  • Lucas
    Lucas Reckon Staff Posts: 376 Reckon Staff Reckon Staff

    Hi @GlennFordham,

    Please check the employees' record and ensure the tax information there's a box that says "exclude from payment summary and STP". Untick that please for me.

    Please revert back to me, if you are still having this issue. Thank you and speak soon.

    Cheers,

    Lucas

  • GlennFordham
    GlennFordham Member Posts: 6 Novice Member Novice Member

    LUCAS, I'V CHECKED EXCLUDE FROM PAYMENT SUMARY AND STP FOR ALL STAFF THE BOX IS'NT CHECKED

  • Lucas
    Lucas Reckon Staff Posts: 376 Reckon Staff Reckon Staff

    Hi @GlennFordham,

    are you trying to complete an EOFY finalization or lodge the first pay run?

    Please also check the date range in the window that pops up, what date is the actual pay date?

    image.png

    Thank you and speak soon.

    Cheers,

    Lucas

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,868 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @GlennFordham

    Are you verifying your company file regularly ? Over time, data can become fragmented &/or corrupted. Run the Verify Data option then run the Rebuild Data THREE times (For some reason, 3 Rebuilds can fix a lot of issues!)

    These options are under the File dropdown menu > Utilities

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • GlennFordham
    GlennFordham Member Posts: 6 Novice Member Novice Member

    LUCAS, THE EOFY FOR 2022/2023 COMES UP BUT WE HAVEN'T FINALISED THE 2023/2024 YEAR AS THIS HAPENS END OF JUNE

  • Lucas
    Lucas Reckon Staff Posts: 376 Reckon Staff Reckon Staff

    Hi @GlennFordham,

    I highly recommend taking the advice of Shaz of rebuilding the company file 3 times by going to the options menu under File and Utilities and get back to us.

    The only real function I know that causes the error "NO EMPLOYEES HAVE BEEN PAID IN THE GIVEN YEAR" is when you have "exclude from payment summary and STP" ticked in the employee records.

    Please let us know when the file rebuilds have been completed! Thank you and speak soon.

    Cheers,

    Lucas

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