Is this app down?

Ray_10758703
Ray_10758703 Member Posts: 15 Reckoner Reckoner
in Reckon Payroll

This morning I tried opening my Reckon Payroll App to enter my May 2024 data.

I am using the Premium version.

For some reason the app went to the sign in screen (even though I leave it open and use biometrics as a sign in), and when I entered my email and password, it told me it was wrong.

I left it for an hour an attempted again, only to be brought back to the sign in screen. I entered my email address and password and again it presented me with "sorry wrong username or password".

It's not the wrong username or password because I've checked and double checked.

What's going on?

Best Answer

  • Ray_10758703
    Ray_10758703 Member Posts: 15 Reckoner Reckoner
    Answer ✓

    I have gone through the app and cleared the cache and reset it. I have re-entered my email address and password and it has now accepted it and sent me a code via sms. I was able to re initiate biometrics and the app is now open and working fine.

    Cheers.

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Morning @Ray_10758703

    Thank you for confirming and Glad to hear that the issue has been resolved.

    Please feel free to get in touch for any issues/concerns. Thank you!

    Regards

    Tanvi

    Tanvi.png

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