Print not working - frozen

StacyLBrooke

I am having issues with Print not working. It is freezing and I can't get access to anything else while it is frozen. Please advise a fix as this is frustrating and holding up me completing my work.

Kris_Williams

have you tried using a different browser?

StacyLBrooke

Yes I sure have, still didnt work.

Kris_Williams

sorry to hear that - I used it this morning on Firefox for about 40 minutes, and I printed. Fortunately I didn’t have any problems

Acctd4

Hi @StacyLBrooke

To enable you to close out, go the other tab in your browser (where you initially logged in to the platform) & click on the Control Panel.

In the left-hand side list, click on Log Off Remote Sessions to force disconnection from the server.

You can find the steps with screenshots here:

https://community.reckon.com/discussion/7923483/how-to-log-off-sessions-for-users-who-are-stuck-after-connection-lost-on-reckon-accounts-hosted

Regarding the freezing, it may be related to the font change issue from several months ago:

https://community.reckon.com/discussion/8034709/font-error-when-printing-in-reckon-accounts-hosted-%EF%B8%8F-%EF%B8%8F-resolved

Rav

Hi @StacyLBrooke

In addition to the above, my first suggestion would be to check if there is a prompt/window open in the background that is awaiting action. Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground.

Tanvi_kataria

Hi @StacyLBrooke

Some additional information regarding the printing issue. Please check out this as well -

https://help.reckon.com/article/ivjue2b08a-kba-5676-when-i-try-to-print-in-hosted-nothing-happens-the-print-window-doesn

There could be a possibility that Pop-up blockers are enabled which could be an issue. Once the blockers are disabled, Go to Control Panel and log off remote session and start printing if that works. Thank you!

Regards

Tanvi