Duplicated payrun has been deleted but totals still showing

System
System Member Posts: 234 Moderator Moderator
in Reckon Accounts (Desktop)
This discussion was created from comments split from: 1 deleted pay still showing on ATO STP my gov. How can I fix, please help?.

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  • Loretta Wisdom-Zagon
    Loretta Wisdom-Zagon Member Posts: 41 Reckoner Reckoner

    Wondering when a payrun was duplicated by accident then removed prior to running STP but still shows in totals which I don't want. How can I run a correct STP? Pay run details ie dates etc were identical which doesn't help but I've corrected it in system but as mentioned, former totals still show when I run STP.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Hi @Loretta Wisdom-Zagon

    Can I just confirm this is for the Reckon Payroll service that this post has been originally created under OR does this relate to Reckon Accounts/Reckon Accounts Hosted?

  • Loretta Wisdom-Zagon
    Loretta Wisdom-Zagon Member Posts: 41 Reckoner Reckoner

    Hi Rav

    It’s for Reckon Accounts desktop.

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @Loretta Wisdom-Zagon ,

    If you've deleted a payrun but the totals are still appearing, you're best off running a rebuild on your company file:

    1. Go to File.
    2. Go to Utilities.
    3. Select Rebuild Data.

    This process should correct any invalid or out-of-balance data that exists in the file.

    If the amounts are still present, let me know - there may be an associated payment in the Accounts Payable registry that may need clearing, which I can guide you on.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Loretta Wisdom-Zagon
    Loretta Wisdom-Zagon Member Posts: 41 Reckoner Reckoner

    Hi Alexander

    I followed your instructions, pay reports ie PayTotals are correct but if I run STP again it still shows totals that include the duplicated payrun. I haven't submitted that STP!

    I am running another pay today so hopefully will carry forward correct YTD figures since I haven't included last fortnight STP but I would still like to know after rebuild why the STP from last pay is inclusive of the duplicated pay run.

    Thankyou for your help

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Hi @Loretta Wisdom-Zagon

    Can you let me know where specifically its showing the totals that include the duplicated pay run? Is it within Reckon Accounts itself or in GovConnect?

    Also, in your opening post you mentioned you removed the duplicated pay run prior to sending the STP submission, can you let us know how you specifically removed the pay run?

  • Loretta Wisdom-Zagon
    Loretta Wisdom-Zagon Member Posts: 41 Reckoner Reckoner

    Hi Rav

    Paytotals are within Reckon Accounts Desktop when I run the STP file for pre lodgement. The Pay Totals Report is correct though!

    And possibly incorrectly, I deleted the duplicated 'pay cheques' within the Employee's tab….just 4 employees were impacted!

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