We are unable to finish the pay run. The selected account no longer exists for these pay items: Ordi

Janet
Janet Member Posts: 3 Novice Member Novice Member
edited June 2024 in Reckon One

I have set up an employee (Closely Held) in Reckon one

Paid monthly - ordinary - I have created a pay run - however when I try to mark as paid

I get this error ???

We are unable to finish the pay run. The
selected account no longer exists for these pay items: Ordinary. ​Please
update the accounts on these pay items.

Comments

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Morning @Janet

    Regarding this error message, there are accounts missing for the Pay items.

    If you go to -

    Payroll - Settings - Pay items - Open Pay item and select the Expense account. (As in the screenshot below)

    image.png

    Once you have the account selected, you should be able to create pay run.

    Along with checking the Pay Items accounts, please check for the following as well -

    • Pay Items - Superannuation - Super Guarantee Account
    image.png
    • In General Settings - Payroll Liability Account
    image.png

    Feel free to let us know for any concerns. Thank you!

    Regards

    Tanvi

    Tanvi.png
  • Janet
    Janet Member Posts: 3 Novice Member Novice Member
    edited June 2024

    I am not able to change these settings in

    My setting says ordinary - OTE - gross wages

    image.png
  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Hi @Janet

    If you click on the Pencil (at the end of the Pay Item), it will give you the option to enable and make changes. Then, you go and select Expense Account for Ordinary.

    image.png

    Regards

    Tanvi

    Tanvi.png

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