Accrual per pay stopped working

Gayle_10863666
Gayle_10863666 Member Posts: 55 Reckoner Reckoner
in Reckon Payroll

Hello, 3 pay runs ago (fortnightly payroll) I changed some pay rates etc. for some employees, since then the accruals per pay have stopped working, only for these employees.

During the past few weeks I have tried various things to trigger this to work again, but have not been successful. Can you suggest what may be causing this please. Each pay run I am adding the accrual per pay amount to the affected employees pay.

Thank you - Gayle

Best Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    Answer ✓

    That's really good spotting @Gayle_10863666, it potentially could be but I'm not 100% sure if it is.

    I just ran a test in my account, I changed the maximum accumulation for both annual and personal leave by typing in 0.00 in the field. This changed the display from the dash to 0 hours as it is in your screenshot.

    I then ran a pay for the employee and it accumulated leave as normal. I'm running a test book with all sorts of weird and wacky data though so it might not be the best comparison.

    With that said, its certainly worth a shot. You can change that field by editing the respective leave item and removing the 0.00 value from the maximum accumulation field and instead just leave it blank.

    I've put together a quick screen recording example below 👇

    Remove maximum accumulation.gif

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    Answer ✓

    Good stuff Gayle, really glad to hear it sorted and thanks for letting me know 🙂

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi there @Gayle_10863666

    Can you give us an idea of what sort of changes you made to these particular employees specifically. Was it only the pay items and/or rates in the Pay Setup section that was updated?

    If you go into the profile of one of these employees and check the Leave tab, are the annual and personal leave items still listed for the employee? (example screenshot below).

    If so, is there a maximum accumulation limit set and if there is, has that accrual limit been reached?

    image.png

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Gayle_10863666
    Gayle_10863666 Member Posts: 55 Reckoner Reckoner

    Hello Rav, The changes were for a new Enterprise Agreement implementation, so rates and allowances were amended, some had leave entitlement increased (but not all), I can't narrow it down to something that was changed for all of them.

    Screen shot below - All still have Annual leave items listed & there is no maximum accumulation limit set.

    But !! I think I may have found the common item that is on all the employees that have stopped working, I notice the maximum accumulation on your screen shot is a dash - all mine that have stopped working have the wording '0 hours' in this field, and the employees that are still working and had no changes made are a dash. I certainly didn't change all the employees that are not working to zero hours in the max. accumulation field, could this be the problem? if so, how could this change !!

    Regards - Gayle

    image.png

  • Gayle_10863666
    Gayle_10863666 Member Posts: 55 Reckoner Reckoner

    Hello Rav, oh my !! yes that fixed it. You cannot have 0.00 in the maximum accumulation field, you have to back space the 0.00 completely out of the cell. That's a trick to be aware of !!!

    Thank you - we sorted it anyway, I will just need to go in to all employees and back space the 0.00 out of that cell for all leave.

    FYI - The leave loading cell won't let you continue if it is 0.00, you have to actually back space it out to be able to continue!! Maybe the team can change the maximum accumulation cell to be the same and not be able to leave 0.00 there.

    Thanks again - Gayle

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