Login attempts exceeded

Glenda_7846464
Glenda_7846464 Member Posts: 37 Reckoner Reckoner
in Accounts Hosted

How long do you have to wait before you attempt to login again? I had waited 30 minutes and I still can't login.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,620 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    did you log off remote sessions in the control panel. If so should be able to login immediately

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 Reckoner Reckoner
    https://community.reckon.com/discussion/8035730/login-attempts-exceeded

    I cannot get to the control panel as I haven't been able to login

  • Kris_Williams
    Kris_Williams Member Posts: 3,620 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    what happens when you try? And did it just dropout?

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 Reckoner Reckoner

    I receive a code and enter it but I keep getting the same message.

  • Kris_Williams
    Kris_Williams Member Posts: 3,620 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    what’s the message?….

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 Reckoner Reckoner

    Login attempts exceeded. Try again later.

  • Kris_Williams
    Kris_Williams Member Posts: 3,620 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    make sure you are entering the right code, if you click send code more than once you can sometimes end up entering the wrong one

  • Kris_Williams
    Kris_Williams Member Posts: 3,620 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I’m sorry I don’t know what the timeout is for that message

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 Reckoner Reckoner

    The first code was wrong but every code since is correct. Tried six codes so far.

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 Reckoner Reckoner

    I'll try in the morning. Maybe it will work then.

  • Kris_Williams
    Kris_Williams Member Posts: 3,620 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    yes that way you can ring support, good luck

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 Reckoner Reckoner

    I just tried again now and this time it worked. Thanks Kris.

  • Kris_Williams
    Kris_Williams Member Posts: 3,620 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    that’s great, good on you

  • Reeta
    Reeta Reckon Staff Posts: 145 Reckon Staff

    Hi @Glenda_7846464 ,

    Sorry for the delay in responding. I’m glad to hear that the issue has been resolved.

    For future reference, if you encounter that error message again, you need to wait at least an hour before trying again, as confirmed by the dev team.

    Additionally, please clear your browsing history and cache before retrying after an hour. This should resolve the issue.

    Hope this helps.

    Kind regards,

    Reeta

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