Login attempts exceeded

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Glenda_7846464
Glenda_7846464 Member Posts: 37 ✭✭

How long do you have to wait before you attempt to login again? I had waited 30 minutes and I still can't login.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    did you log off remote sessions in the control panel. If so should be able to login immediately

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 ✭✭
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    I cannot get to the control panel as I haven't been able to login

  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    what happens when you try? And did it just dropout?

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 ✭✭
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    I receive a code and enter it but I keep getting the same message.

  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    what’s the message?….

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 ✭✭
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    Login attempts exceeded. Try again later.

  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    make sure you are entering the right code, if you click send code more than once you can sometimes end up entering the wrong one

  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    I’m sorry I don’t know what the timeout is for that message

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 ✭✭
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    The first code was wrong but every code since is correct. Tried six codes so far.

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 ✭✭
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    I'll try in the morning. Maybe it will work then.

  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    yes that way you can ring support, good luck

  • Glenda_7846464
    Glenda_7846464 Member Posts: 37 ✭✭
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    I just tried again now and this time it worked. Thanks Kris.

  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    that’s great, good on you

  • Reeta
    Reeta Reckon Staff Posts: 89 Reckon Staff
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    Hi @Glenda_7846464 ,

    Sorry for the delay in responding. I’m glad to hear that the issue has been resolved.

    For future reference, if you encounter that error message again, you need to wait at least an hour before trying again, as confirmed by the dev team.

    Additionally, please clear your browsing history and cache before retrying after an hour. This should resolve the issue.

    Hope this helps.

    Kind regards,

    Reeta