Why does an employee appear as "not tax ready" when others show "tax ready"?

Jodie_10004988

We have an employee who is trying to complete her tax return and it shows "not tax ready" but her husband who works for our same company shows "tax ready". I asked the question in the chat on Reckon Payroll and it mentioned it may because she hasn't earned enough to have any tax taken out and that I should open a pay and "unlock net pay" and add an additional payroll item for $0.01and modify PAYG tax from $0.00 to $0.01. Is this true or can she complete her tax manually without being "tax ready"? If I do need to make changes, where do I find "unlock net pay"?

Rav

Hi @Jodie_10004988

Has this employee been paid using a tax-applicable ordinary time earnings item such as the default ordinary earnings item? Or have you used a custom earnings item?

Following on from that, have you made changes to their tax calculations in the pay run? ie. have you overridden the tax amount that is automatically calculated and instead added in a custom tax amount for the employee in their pay run?