Reckon Accounts Hosted Multi User Mode ?
Hi, I have been only using Reckon Accounts Hosted in single user mode. I now have someone to help me and have created a new profile in my account - my question is, can we both use the file at the same time (this would be infrequent) using the same username and password on the initial window to get into the dashboard / control panel / launch accounts area then using different profiles (Admin and User2) to login to the actual file?
OR do i need to pay for a whole new subscription / username to allow this?
We have just tried it for the first time today and while user 2 was logged in and on multi user mode when i tried to login as Admin it ended their session and let me in instead…
Just confused as to what the multi-user mode actually allows?
Thank you
Best Answer
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no only one login at a time per license. If you had 2 licenses and were in multi user mode you would both be able to access the file at the same time
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Answers
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I'm quite surprised you embarked on this path without understanding what the limitations are. Yes, you need a completely new hosted login. This is what makes hosted the most expensive of the online options for three or more staff. I support my clients because I have my own login.
Is there any particular reason you need online access?
Call me if you wish to discuss
Kevin 0407 744 914
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You would be able to get access
You need to switch to multi user mode first
None of the other software makes you do this
Kevin
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OK Great, thank you for clarifying @Kris_Williams
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no problem ……….……………
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