How do you finalise Single Touch Payroll for 2023-24?

JTB346
JTB346 Member Posts: 9 Novice Member Novice Member
in Reckon Payroll

My company pays fortnightly and the last financial year ended at the end of a pay cycle.

I have finalised the payroll for the 23/24 year via the "finalise year" option, but when I try and submit the new fortnighly pay to the ATO via Reckon, the 2024/2025 year does not automatically appear.

The pay is showing at the ATO as having been submitted as a $0 entry in the last financial year and the 24/25 year is not showing.

I called tech support and they were unable to offer any assistance. Hopefully if I have missed a step, someone can advise what to do.

Thanks

Answers

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @JTB346 ,

    To finalise the Single Touch Payroll, you will need to do the following:

    1. Go to Compliance.
    2. Select EOFY.
    3. On the left-hand side of the screen, select 2023-24.
    4. Click Create Report.
    5. Select all employees.
    6. Ensure that Reset figures to 0.00 is UNTICKED.
    7. Check your figures, and submit this to the ATO.

    That's all there is to it - after this, you will be fine to start submitting for the 24-25 Financial Year.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • JTB346
    JTB346 Member Posts: 9 Novice Member Novice Member

    Is this for Reckon Hosted? Where is the COMPLIANCE option?

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @JTB346 ,

    You posted this under Reckon Payroll (for App/R1 Payroll/Payroll Web).

    For Reckon Accounts Hosted:

    1. Go to Employees.
    2. Select Process Single Touch Payroll.
    3. In the top-left-hand corner, change from New Pay Event to Finalize Year.
    4. Select the Financial Year of 23/24.
    5. Select all employees, and Export.
    6. Upload this file to GovConnect as an Update Event or End of Financial Year event.

    The figures here will appear as $0 Gross and $0 Tax. The reason for this is that it resets totals submit from Reckon Accounts Desktop/Hosted for the new Financial Year.

    After this, you can begin submitting new STP for the current FY.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • JTB346
    JTB346 Member Posts: 9 Novice Member Novice Member

    Apologies - Thanks for this

    This is what we have done but when we submit the new STP for the current FY, it is only showing the previous year. There is no new financial year showing in Reckon GovConnect. The file is there to be added, but the 24/25 year tab is not showing

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @JTB346 ,

    Have you updated to Reckon Accounts Hosted 2024?

    Have you processed any payruns for the current FY?

    There should be no "tab" for 24/25 in GovConnect - all payruns filter in through to the GovConnect area.

    If you mean for the Finalise Year event in Hosted's Process Single Touch Payroll area, it will appear when you upgrade to 2024, but the Financial Year is not yet over. You will need to set yourself back to New Pay Event.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • JTB346
    JTB346 Member Posts: 9 Novice Member Novice Member

    Hi Alexander.

    We have been using 2024 since it was launched.

    What do you mean by "the Financial Year is not yet over"?

    We are trying to upload the first pay of the new financial year, having closed off 2024 and it is not allowing us to do so

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @JTB346 ,

    Are you receiving an error when uploading your 2024 STP file?

    So long as you have submit the EOFY event for the previous FY(23/24), you should be fine to upload this year's figures.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • JTB346
    JTB346 Member Posts: 9 Novice Member Novice Member

    no error.

    we have closed off the 23/24 year as above and when we submit the first pay of 24/25 via reckon govconnect, the 24/25 year does not appear. i can send you a screenshot if that helps?

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @JTB346 ,

    Please send me a private message with the screenshots - I will review the ticket and see what I can find.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

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