RAH ISSUES

JO-ANNE_7327707

HI all

I can now not login my RAH file.

First issue was with the spelling dictionary, second issue was I am printing customer invoices, the screen previews was only picking up my logo and nothing else, I have logged out several times, including logging off remotely.

Now I cannot log back in.

Nickiu

Hi @JO-ANNE_7327707,

Sorry to hear that, Have you tried login with different web browser? or try incognito mode in Google Chrome?

Thank you,

Nick

Kris_Williams

Make sure you logout fully, log off remote sessions, then restart, and as @Nickiu suggested, try a different browser

JO-ANNE_7327707

I have logged off remotely 6 times.

Each time I try to log back in, it tells me someone is already logged in.

I am the only user of this file.

Kris_Williams

can you login to Reckon, go to Control panel and log off remote. Then logout altogether by going to settings Logout on the browser window. Try another browser

JO-ANNE_7327707

I have tried logging in, incognito, still getting this error message.

I have logged off, turned off the pc, tried to log back in, but keep getting this.

Kris_Williams

Do you do this ……………………………….

Nickiu

Hi @JO-ANNE_7327707

Is the file that you're trying to open is a shared-folder/ file?

Thank you,

Nick

JO-ANNE_7327707

Hi Kris

yes I did

Hi Nick, not it is not a shared file. I logged in around 7am this morning, have been using the file, the about an hour ago, started getting these issues. Now I can't log back in.

JO-ANNE_7327707

Its like it is not logging off remotely.

I have tried it several times

Nickiu

Hi @JO-ANNE_7327707 ,

I'm privately messaging you for additional information.

JO-ANNE_7327707

No users logged in. I go back into RAH 2024 to log in, choose my company file, type in my password and get the above message, the attempt to login has failed

Nickiu

If you can try in a different web browser please? It might be session stuck on the web browser.

JO-ANNE_7327707

I'm just trying firefox

Kris_Williams

good idea, Firefox is the only one I use all the time

JO-ANNE_7327707

same issue with firefox

JO-ANNE_7327707

I'm just going to log off everything and turn of pc again

JO-ANNE_7327707

nope, same issue

should I ring tech support?

This is worrying me now.

JO-ANNE_7327707

can i add….and this is a real concern.

I have no backups in the My Backup B drive

Kris_Williams

I am happy to try and login from here if you want to call me

0415940843

JO-ANNE_7327707

I have just had support on the phone. I am so angry with them.

Why isn't the support in Australia?

This person has just tried to tell me there are two other people logged in. I am the only person who uses this file.

JO-ANNE_7327707

Kris I will call you.

Nickiu

Hi Joanne,

Apologies for the late reply, I have also message you. Please let me know if you still need assistance. I will give you a call shortly.

Thanks,

Nick

JO-ANNE_7327707

Nick, yes I need assistance asap please.