Unable to Login saying file is in use.

Geoffro
Geoffro Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

Had a laptop malfunction and could not logout of hosted as per normal.

How do I regain access

Best Answer

  • Nickiu
    Nickiu Reckon Staff Posts: 151 Reckon Staff
    Answer ✓

    Hi @Geoffro,

    Can you please try log off remote session and then try to access the file again?

    In the Dashboard, click on the Control Panel button.

    image


    In the Control Panel screen, click on 'Log off Remote Sessions'

    RackMultipart20140901-8446-sgbknu-001_inline.png


    If there are user session present, click on blue hyper link 'Log off user'.

    RackMultipart20140901-23523-18oz8fk-002_inline.png

    Please let me know if this fixed your issue or not?

    Thanks,

    Nick

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