Customer Portal

Glenys
Glenys Member Posts: 22 Reckoner Reckoner
edited August 2024 in Accounts Hosted

Hi, I have gone into the Customer Portal today to upload my STP in Gov Connect have signed in and it has gone to the next step, Multi-Factor Authentication, and I have always had a code sent to my phone, but today it is saying to enter the 6-digit code from your authentication app (eg Google Authenticator) I don't have the app and don't understand why it has changed? Any ideas of why it has changed? and what do I need to do. Thanks

Answers

  • Lucas
    Lucas Reckon Staff Posts: 404 Reckon Staff Reckon Staff

    Hi @Glenys,

    We're currently investigating this issue as the MFA code is not coming through for customers at the moment. I do apologise for the inconvenience and we hope to have it resolved as soon as possible.

    Thank you and speak soon.

    Cheers,

    Lucas

    Lucas Andrews
    Technical Support Representative

  • Glenys
    Glenys Member Posts: 22 Reckoner Reckoner

    Thanks Lucas, will wait for the result

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