Reckon Hosted Payroll - Super fund name not showing correctly

I have it correct on the first employee (of approx 35 staff), but the rest of them are wrong.

For the super fund it states the clearing house that we use. Odd when they are all set up the same way. The member number is showing OK though. Any clues as to why this is happening?

Reckon hosted super issue.docx

Comments

sandrah

I have attached a screen shot which might help to show the problem.

Alexis McKeown

Dear @sandrah ,

This is because your initial Super Guarantee item is specific to just one Super Fund.

You will need to create new Super items per Superannuation Fund you wish to pay individually through ABA files.

After this, you add in these unique Super Items to the employe's Super Details in place of using the generic item.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

sandrah

Thanks Alexander, but I'm not quite understanding this.

We don't pay the funds individually nor through ABA files - we pay to the clearing house (Aware Super) and they distribute to the various funds and we pay the clearing house by bank transfer.

Alexis McKeown

Dear @sandrah ,

You will need to set your Super Guarantee item's Agency details to the Super Clearing house.

The reason for being is that Super Guarantee's agency details will be printed on reports and certain payslips when it comes to handling printing details, and it will sometimes take priority over even the Super Details on an employee.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

Kris_Williams

I don’t export aba’s either at this stage they too go through the clearing house. I have one Super payroll item, simply called Super, that I use for every employee, but within their own details I enter their super details, fund name, number etc

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