Old version of Hosted is opening

Question

Upgraded client's file yesterday.

Now getting this error. How do I get past this please?

Tanvi_kataria · Answer

Morning @JO-ANNE_7327707

Please confirm, if you are trying to open the file in Reckon Accounts 2023 version. If so, you will not be able to open because of its upgrade to 2024 version.

And if you are trying to open the file in correct version which is 2024 and getting this error message, please try the following steps to log-off all the remote-sessions.

* Disconnect the session from the toolbox as in the screenshot attached below -

* Go to Control Panel - Remote sessions - Log-off all the remote sessions.

Then try to login again and Launch Accounts 2024 and confirm if you are able to open the file. Please feel free to let us know for any concerns. Thank you!

Regards

Tanvi

Rav · Answer

Hi @JO-ANNE_7327707

Check out the info on this in our related post linked below -

https://community.reckon.com/discussion/8033540/why-does-the-incorrect-version-of-hosted-open-after-ive-upgraded-%E2%84%B9