Old version of Hosted is opening

JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 338 Reckon Star Reckon Star
edited August 6 in Accounts Hosted

Upgraded client's file yesterday.

Now getting this error. How do I get past this please?

RAH070824.PNG

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Hi @JO-ANNE_7327707

    Check out the info on this in our related post linked below -

    https://community.reckon.com/discussion/8033540/why-does-the-incorrect-version-of-hosted-open-after-ive-upgraded-%E2%84%B9

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff
    edited August 6

    Morning @JO-ANNE_7327707

    Please confirm, if you are trying to open the file in Reckon Accounts 2023 version. If so, you will not be able to open because of its upgrade to 2024 version.

    And if you are trying to open the file in correct version which is 2024 and getting this error message, please try the following steps to log-off all the remote-sessions.

    • Disconnect the session from the toolbox as in the screenshot attached below -
      image.png
    • Go to Control Panel - Remote sessions - Log-off all the remote sessions.

    Then try to login again and Launch Accounts 2024 and confirm if you are able to open the file. Please feel free to let us know for any concerns. Thank you!

    Regards

    Tanvi

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