Share prices not updating

Rob Chapman

As requested, here is what is happening.

When I attempt to download quotes the little blue circle rotates, and about 20 seconds later the same past info is still showing. There is no error message.

Also when I enter a transaction into a bank account with the date it occurred, the program cancels that date and inserts the current date. This can be corrected by re-entering the old date after the transaction with current date has been entered.

Both of these happened for no reason. I reloaded the program (which is still 2022 even though it's now 2024) but that made no difference.

Whilst I'm sure Mr. Winter is excellent I really object to having to pay to fix a program when I pay Reckon annually for it, and I am warned against giving my details to strangers. If there is a problem with the program I would expect Reckon to support it.

Otherwise, what am I paying for each year?

Alexis McKeown

Dear @Rob Chapman ,

Can you tell me what kind of stock or security you're attempting to retrieve data for?

It's possible that, if it's a ASX or NSX stock, it has not yet reached the update period (handled at the end of day each day).

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

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Alexis McKeown

Dear @Rob Chapman ,

What stock/ticker is it?

How is it being reported in the Watch List?

I'll do some testing on my end and see if I get a similar result.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

GerryWinter

It is a shame that you didnt trust me to look at your file to see what can be done to fix your problem.

Maybe next time.

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GerryWinter

There is a fix to this problem

Alexis McKeown

https://community.reckon.com/discussion/comment/20648388#Comment_20648388

Dear @Rob Chapman ,

Do let me know the ticker codes - I was able to attain data recently.

https://community.reckon.com/discussion/comment/20648394#Comment_20648394

@GerryWinter we're always happy to have your wisdom when it comes to Reckon Accounts Personal - if you know of a fix, we'd be happy to hear it.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

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GerryWinter

There is no problem with the Reckon program it is usually in the data file itself.

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GerryWinter

I hope you have solved your issues, let us know what the problem was.