Reckon Accounts Hosted - This page isn't working error (16 September)

Rav
Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
edited September 15 in Accounts Hosted
image.png

Good morning everyone,

We are currently investigating access issues affecting Reckon Accounts Hosted.

The issue is currently affecting both Reckon Accounts Hosted Australia and New Zealand.

Our teams are currently investigating this as we speak and I sincerely apologise for the inconvenience and frustration this is causing at the moment.

Further updates will be posted in this thread.

✅ THIS ISSUE IS RESOLVED

Merry Christmas & Happy New Year everyone! 🎅🎆

I'm on leave from 23 December and back on deck again January 6th.

If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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Comments

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner

    Morning,

    Is anyone else having the following message come up? We cannot access hosted.

    hosted-connectv82.reckon.com

     is currently unable to handle this request

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 15

    no message but not opening - I login, click on Launch Reckon ……..and nothing happens on either the PC or iPad

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner
    edited September 15

    Thanks for the reply. This happened after the last round of scheduled maintenance on the 22nd July. Very frustrating!

  • Jenny_9381306
    Jenny_9381306 Member Posts: 36 Reckoner Reckoner

    I am received an error message

    This page isn’t working

    hosted-connectv82.reckon.com is currently unable to handle this request.

    HTTP ERROR 500

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 15

    I was able to logon yesterday after maintenance on Saturday night though

  • Jenny_9381306
    Jenny_9381306 Member Posts: 36 Reckoner Reckoner
    edited September 15

    yes, I have this error too…very annoying !

  • aabooks
    aabooks Member Posts: 5 Novice Member Novice Member
    edited September 15

    I'm also receiving the same error

  • TracyM2016
    TracyM2016 Member Posts: 1 Novice Member Novice Member
    edited September 15

    I have this error as well - has the maintenance team actually looked at our complaints?

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 15

    give them time a bit early

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner
    edited September 15

    It is very odd as one of our login can connect, but no one else. Makes me think there is an issue when more than one user tries to connect. This is what happened in July as well.

    The support doesn't open until 8.30am which is subpar. Perhaps after they schedule maintenance Reckon should have staff on to cover for these issues for us users that need to work early. It cripples our business as no work can be done.

  • Braebella
    Braebella Member Posts: 1 Novice Member Novice Member
    edited September 15

    I am also receiving the same error.


    This page isn’t working right now

    hosted-connectv82.reckon.com can't currently handle this request.

    HTTP ERROR 500

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 338 Reckon Star Reckon Star
    edited September 15

    Same Issue here!!

    HTTP ERROR 500

  • MTS
    MTS Member Posts: 17 Reckoner Reckoner

    Error message comes up when trying to log into Reckon Hosted this morning. Can you please shed some light on to why this is happening, and when yo will fix it please.

    image.png

  • ERLWanganui
    ERLWanganui Member Posts: 4 Novice Member Novice Member
    edited September 15

    Finally working my end now!

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner
    edited September 15

    Lucky you! We still aren't :(

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi everyone,

    Thanks for your reports on this and apologies for the hassle this is causing you on a Monday morning, certainly not the best start to the week and I apologise for that.

    We've got the team looking into this at the moment.

    I've merged your posts into this main announcement so everything is in the once place and you receive updates as soon as they're posted.

    More info to follow.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • MTS
    MTS Member Posts: 17 Reckoner Reckoner

    Thank you, one of our computers where able to get in, not the other as yet.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    ℹ️ UPDATE

    Hi again everyone

    The dev team look to be making some progress with this and things may be starting to improve with performance however work is continuing at the moment.

    Further updates to follow very soon.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner

    Now we cannot print! We had one user working fully, but now we can't print.

    The same error message shows when the PDF tries to generate for printing -

    image.png

  • Unknown
    Unknown
    edited September 15
    This content has been removed.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    @Suzanne DiStefano I'm really sorry about the hassle this is causing for you at the moment.

    We're working on this as we speak, can I get you to fully log off the session for a couple of minutes and then go back in and confirm if you're able to access Hosted normally.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    ℹ️ UPDATE

    Hi folks

    Access to Reckon Accounts Hosted Australia should now be available however speed/performance is going to take a few minutes to catch up with a high number of login attempts all occurring at the same time.
    Please logoff any active sessions within the Reckon Accounts Hosted control panel and close your browser. Once that is done, log back into Reckon Accounts Hosted.

    We're currently working on restoring Reckon Accounts Hosted New Zealand and we should have an update on this very soon.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner

    Hi Rav,

    I got the following -

    image.png

    And now a black screen.

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 338 Reckon Star Reckon Star

    still not working, getting error message

    Did not complete settings

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner

    I have got access now

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks for confirming @Suzanne DiStefano 👍 and apologies for the frustration, particularly first thing on a Monday morning.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • ERLWanganui
    ERLWanganui Member Posts: 4 Novice Member Novice Member

    Lucky you, I haven't now!

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 338 Reckon Star Reckon Star

    I have access, but it is extremely slow

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hang in there @ERLWanganui, work is happening right now on getting access to Reckon Accounts Hosted NZ back in operation.

    Hoping to have an update from the team on this shortly which I'll share here.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • JanineYardley
    JanineYardley Member Posts: 1 Novice Member Novice Member

    I have no access either. I have been trying since 8.45am. Very frustrating.

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 338 Reckon Star Reckon Star

    I have access, but it is extremely slow

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @JO-ANNE_7327707

    We've got a high number of login attempts happening right now however you should start seeing performance improve progressively over the next little while.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner

    Hi Rav, how come this has happened again? Are Reckon able to put steps in place to review given that this is the third time I have encountered this issue after system maintenance? Thanks and regards, Suzanne

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    @Suzanne DiStefano We'll certainly be doing a full and thorough review of this incident. However at the current moment our priority is to get all Hosted services back online with work currently ongoing with RAH New Zealand.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner

    Still not completely fixed Rav. One user just logged off so she could re-connect to enable printing as you suggested above. However now she is getting the error message "didn't get connection settings".

  • Crown Connections Australia
    Crown Connections Australia Member Posts: 13 Reckoner Reckoner

    Still no access here.

    "

    Didn't get connection settings

    "

  • Crown Connections Australia
    Crown Connections Australia Member Posts: 13 Reckoner Reckoner

    I am back on now, but was getting the 'user is already logged in' message again

  • ERLWanganui
    ERLWanganui Member Posts: 4 Novice Member Novice Member

    I had that message as well and I went into log off remote sessions and logged off and finally got in.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    @Suzanne DiStefano can I get you to ask that user to just double check there are no active sessions in the RAH control panel and logout by using the Logout option.

    Close down the browser and then log back into RAH. It should clear up for that user but let us know how you get on.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner

    There were no logins active for her. She has just got on.

    Now i Have lost my printing again -

    image.png

    and then this comes up

    image.png

This discussion has been closed.

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