Have just started using the bank feeds in Reckon One. I enter the bills before we pay them so there should be suggested matches but there are none. Have the same problem with invoices issued. No possible matches are found. Why would this be?
Hi Millswood_CC,
Reckon One matches transactions according to the amount and date. On the same day, if no matches are found, it searches one day before and one day after the transaction date. Your transactions won't be automatically matched if they take place outside of this three-day window
Make sure that the amounts in your bills and invoices and the amounts in your bank feed transactions match precisely.
We have a KB article that will provide you more information about this. You can check it out here.
Suggested Matches - Reckon Help and Support Centre
I hope it helps.
Best regards,
Karren
I am glad it started working now. Yes, when you have bills and invoices that need to be allocated, you have to use that function Allocate detailed payment or allocate detailed receipt. For any other transactions that doesn't have any invoice or bill, you can use the function Allocate receipt or payment and add in a Contact and Accounts. More information here:
Allocate Transactions - Reckon Help and Support Centre
As for the 3-day window, as it turns out, it is the products limitation. You can, however, suggest this to Reckon Product Ideas. You can either vote for a feature already suggested by another customer and/or submit their own suggestion.
This is a disturbing limitation.
My experience is with MYOB, which considers 5 days either side of the bank transaction date and allows the user to change the timeframe to search further out. This is more realistic as I'm used to entering the actual date of the bill, which is better for accounting purposes, and invoices are rarely paid within 1 day of being sent out. We allow most people either 14 or 30 days to pay.
I am assuming that my only option is to change the date of the bill or invoice to match the date of payment - is that correct?
Well, I just tried that solution and it didn't work. Do you have another suggestion?
We might need to take a look at your book so we can check what's preventing it. I will send you a private message for your account details.
HiMillswood_CC,
As I mentioned in a private message, a Transaction Rule should be created to pick up a match.
I just wanted to know if this fixed your problem.
If I created a transaction rule for every one of the problematic transactions I would be making hundreds. Rules are for recurring transactions not one-offs and I will set some up for monthly direct debit transactions, but that is not the issue here. These are individual invoices and bills which generally don't recur and I thought the matching process should pick them up.
Some extra comments:
Thanks for your help. I really appreciate it.
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